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Customer ability to edit billing address
Posted: Mon Dec 30, 2013 3:52 pm
by chuckdvc
Just found out from a customer that they cant edit their billing address when a payment was declined do to a address mismatch. So i logged in as them and sure enough there is no ability for them to edit the billing address. Was this intentional, a setting that didn't transfer on upgrade or something overlooked? This is a fairly common occurrence for us. I did try a search on the subject but no luck finding a thread.
Re: Customer ability to edit billing address
Posted: Mon Dec 30, 2013 3:57 pm
by Katie
The Billing Address can be updated from this page - /Members/MyAddressBook.aspx
What page are you looking at?
Re: Customer ability to edit billing address
Posted: Mon Dec 30, 2013 4:14 pm
by chuckdvc
Yes they can change in the address book but it does not change the address in the order that is having the payment declined. I tried it to make sure. In 7 it prompted the customer to change the billing address, in that specific order, they did and tried payment again. 90% of these issues were handled by the customer.
So if you go into a customer account view and click on view order and the order has a payment due they are not allowed to change the billing address even though they are given instruction to do so. I did not see that instruction myself it was relayed to me by my customer.
Re: Customer ability to edit billing address
Posted: Mon Dec 30, 2013 4:38 pm
by Katie
Ok, I understand now, and I've logged a bug report.