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Problem processing payments

Posted: Fri Feb 14, 2014 4:29 pm
by Brewhaus
Everything has been sailing along fine, but suddenly today we have had delays processing payments from as a batch (from the Orders list), and it completely fails (times out) if we need to process a payment from the individual order (eg. if we reduce the shipping charge and have to capture separately). This is a sudden change that happened today. I did notice that our server (Windows Server 2008 R2) did update and restart last night, so I really hope that is not the issue as I do not know how to go about rolling it back.

Specs:
Windows Server 2008 R2
AC Gold R6 (Build 6169)
Using Authorize.net (in case someone else can confirm that Authorize.net has had issues)

Even accessing pages on the Admin side has been slower than normal when the connection has been idle for a little while, but then it is back to normal.

Has anyone else experienced an issue? While it is fortunate that the issue hit at the end of the week (fewer orders to process), Mondays are crazy, so we cannot afford to have this issue then.

Re: Problem processing payments

Posted: Fri Feb 28, 2014 4:29 am
by Katie
Almost sounds like an issue with your ISP. I very much doubt it has anything to do with code or the server update.

Hopefully things are back to normal now.

Re: Problem processing payments

Posted: Fri Feb 28, 2014 7:00 am
by Brewhaus
I thought that this thread had gone well into history, so I did not want to bring it back to the front of the list to just say that the issue resolved itself, but now that it is back to the top of the list, anyway... yes, it did resolve itself. I have to guess that it was something on Authorize.net's end, as both our server and computers at the warehouse appeared to have excellent upload and download speeds outside of processing credit cards, but whatever it was disappeared and has not shown up since.

Re: Problem processing payments

Posted: Fri Feb 28, 2014 11:19 am
by Katie
Yea, sorry about the delay. I wanted to respond in case other people were browsing the forums and came across this thread.