Edit Subscriptions & R8

[egormsen]

In R8 it seems that we are no longer able to edit subscription expiration dates which we often need to do. For example if someone calls in to cancel a subscription during the middle of the month we want to leave the subscription active until the end of the month.

Is there a reason why we can no longer to that or I has that feature been moved and I am just no seeing it?

[Katie]

If you view the subscription via the order, there is an EDIT button next to the expiration date. Is this where you are looking, or were you changing the date from a different area?

[egormsen]

That is where we are trying it edit it, but it is not an editable field. Only Subscription name, group, active and number of payments are editable.

Subscription2.jpg

[Katie]

I'm not sure why you think the feature disappeared. Before R7, and all the new subscription improvements, the page in your screenshot didn't exist yet. I installed R6 and tested to make sure that we hadn't accidentally removed a feature and there was no ability to edit subscriptions until R7.

What you need to do is click on the Orders tab and change the data via the order > subscriptions page, or you can simply edit the order instead of going in through the Manage Subscriptions page.

[egormsen]

Sorry if I am not being clear, but the edit is not available on the page that you mentioned either. It seems like it might be that new orders are working but existing ones are not.

For example, here is the page that you told me to go to with the same order as I was showing you earlier.

Subscription3.jpg

Here is the same page with a new order that was created today

Subscription4.jpg

Notice how the editing of the expiration date is not available on the order that was created before R8

[Katie]

Ok, that is really strange. I'm guessing the first screenshot has a subscription order before you upgraded? It doesn't make any sense why you wouldn't be able to edit the end date regardless of when the order was placed. I'll have to check with the dev team on this.

[egormsen]

Yes that is correct, the first order was before the upgrade. Thanks for checking into it.

[egormsen]

Any updates on this?

[Katie]

Not yet. This is our busiest time of year, so I hope to receive an update by next week.

[jmestep]

The code is making that link visible if there is one payment, but I don't know why since I haven't dealt with subscriptions much.

Code: Select all

<asp:LinkButton ID="EditButton" runat="server" CommandName="Edit" Visible='<%#((short)Eval("NumberOfPayments")) == 1%>' ><span style="padding-left:10px; font-weight:bold;">EDIT</span></asp:LinkButton>

[nadeem]

Yes, Judy is right. The Edit link will only be visible when number of payments equal to one (uses calculated expiration date). Your first screenshot clearly shows that you have provided 999 number of payments that's why the link isn't showing up for you. If there are more than one payments, the expiration is automatically calculated by the system considering the number of payments, therefore, you can't edit expiration in this case.

[nadeem]

You can also note that subscription expiration is recalculated automatically when you update number of payments value for an order and save.

[egormsen]

Naddem, Sorry but I am bit confused by your responses, why does it matter that we entered 999 as the Maximum number of payment on a the subscription Product? Are we supposed to be setting them up differently? If so, then why when create a new order with the same product after R8 has been applied then everything works just like it did in R6?

Also, in the subscriptions that are not showing the link, there have been payments make, so the link should be showing up, correct? Possibly looks like to me that something is getting lost in the data during the db conversion from R6 to R8? Its only orders that were created pre upgrade that are a problem.

[abradley]

Eldon, what Nadeem is trying to say is that you do not use the "Edit" link to change the subscription end date any more. Instead change the "999" to a number of payments that makes your expiration what you want.

The system use the number of payments to automatically calculate the end of the subscription. So just change the number of payments instead.

[egormsen]

Thank you for clarifying that, but I do not think that will not work in our case. What happens is that someone calls into to cancel a subscription and then depending on the situation we will let the subscription continue for a period of time (i.e end of month, two more weeks, etc). So that is why we need to be able to set the date to a specific date. So we really need the subscriptions created prior to R8 to work as they did before which is how new order created work.

Right now they have having a keep a list of cancelation dates that they need to watch and then go in a deactivate them on the particular date.

[nadeem]

I think I understand your problem. For legacy subscriptions, number of payments does have different meaning. For new recurring subscription feature, number of payments are used to calculate expiration and the edit link is only shown for the subscriptions that have number of payments equals to 1.

Here is how this issue can be fixed. Locate following line inside Website/Admin/Orders/ViewSubscriptions.aspx

Code: Select all

<asp:LinkButton ID="EditButton" runat="server" CommandName="Edit" Visible='<%#((short)Eval("NumberOfPayments")) == 1%>' ><span style="padding-left:10px; font-weight:bold;">EDIT</span></asp:LinkButton>

and replace with

Code: Select all

<asp:LinkButton ID="EditButton" runat="server" CommandName="Edit" Visible='<%#((short)Eval("NumberOfPayments")) == 1 || ((bool)Eval("IsLegacy"))%>' ><span style="padding-left:10px; font-weight:bold;">EDIT</span></asp:LinkButton>

This will show you the edit link for legacy subscription as well so that you can update expiration.

[egormsen]

Perfect! Thank you very much.