AbleCommerce Shopping Cart Software

Hi,
Our web person while doing a Quick Sort in a Category had an error message returned:

We are sorry but the page you are trying to access has experience an error. Please contact (our support email) to report this error.

I was able to reproduce this error on my machine. Where would we start looking for details of what caused this and what are some possible things.

I was thinking in terms of some corrupt data but that's only my guess.

Thanks

Michael

Try checking the error log to get more of a detailed error message. Its under Help >> Error Log

I should have thought of that. Sorry. I'm fairly new to having to look after this installation at our company.

No worries! Welcome! I am very new to Able as well, and definitely the entire Microsoft stack. I was a Rails developer beforehand, and learning a whole new stack can be difficult!

Everyone on this forum is super helpful! They have already become my go-to for any help I need, so make yourself at home

Thanks Austin.

There are a number of these in the log.

Exception: Exception of type 'System.Web.HttpUnhandledException' was thrown. Stack Trace: at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) Inner Exception: Row was updated or deleted by another transaction (or unsaved-value mapping was incorrect): [CommerceBuilder.Products.Product#1106] Inner Exception Stack Trace: at CommerceBuilder.DomainModel.EntityWithTypedId`1.Save() at AbleCommerce.Admin.Catalog.SortCategory.SaveButton_Click(Object sender, EventArgs e) at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)


Row was updated or deleted by another transaction. Does this mean that somehow another admin was doing something at the same time?

It could mean that or it could be a different problem. What build of Gold are you using?

We are using build 5078.

Version is 7.0.8.5078