Variable to insert TRACKING NUMBER in an email template?
Posted: Mon Sep 22, 2014 12:02 pm
What is the variable for Tracking Number, and the syntax to insert it into an email template?
We use Shiprush to process & ship orders, and have it set to send the shipment tracking info once the shipment is processed. Sometimes there is a problem with an order that results in the shipment having to be voided, and a new shipment processed - so it now has a different tracking number than the one Shiprush originally emailed to the customer.
When this happens, we go into the order details & update the customer's order info with the new correct tracking number. While we're in there, we'd like to click on customer's email address & email them a predefined template that gives them their new tracking number.
We use Shiprush to process & ship orders, and have it set to send the shipment tracking info once the shipment is processed. Sometimes there is a problem with an order that results in the shipment having to be voided, and a new shipment processed - so it now has a different tracking number than the one Shiprush originally emailed to the customer.
When this happens, we go into the order details & update the customer's order info with the new correct tracking number. While we're in there, we'd like to click on customer's email address & email them a predefined template that gives them their new tracking number.