AbleCommerce Shopping Cart Software

Why doesn't the shipping estimator show after a customer puts an item in the basket? I have it setup in the right column, but it shows only after the page is refreshed. It should show as soon as the item is added to the basket. I may have lost a sale of a van rack today because the customer said he could find the shipping cost easier on another site.

Hello,

I reported this as a bug and asked for a work-around.

Thanks for letting us know.

Katie

This issue can be fixed by editing the ~/ConLib/BasketShippingEstimate.ascx control.

1. Open the file in Visual Studio

2. Look for the "UpdatePanel" tag around line # 20: 3. Cut the above 2 lines of code and move up the UpdatePanel above "ShippingEstimatePanel" so it surrounds all the contents of the BasketShippingEstimate contents.

4. Also adjust the closing tags, and move those to match the opening tags. 5. Now change the "UpdateMode" of the UpdatePanel from "Conditional" to "Always". 6. Save the changes.

You are done.

Thanks a lot, Naveed. It works great.

Now, if I can only get Google Remarketing to work...... I was on the phone with them this morning, but I think it is up to Able.

OK, now I just found one small bug with that fix. (Sorry)

If the product has accessories, or "Upsell" items, the shipping estimator doesn't work again.

If a product have accessories/Upsell items associated then when you add the product to cart it redirects to ~/ProductAccessories.aspx page and do not stay at product display page anymore, so you will not see the shipping estimate control unless you edit the ~/ProductAccessories.aspx page and add the shipping estimate control there as well.

I am not really sure how to do that. One of the problems with the newer version of Able, is you can't simply edit these pages, only the product & category pages, the home page and web pages.

You can add the BasketShippingEstimate to the ~/ProductAccessories.aspx page page by following these steps:

1. Open the ~/ProductAccessories.aspx in Visual Studio

2. Add following line of code at the top of the page (after first line) to register the control:
3. Locate the code where we are adding mini basket control to the page by searching for following code: 4. And add following line of code to add the BasketShippingEstimate control right below the above:
5. Save the file and you are done.

Thanks a lot again!

I figured it was something like that, but didn't really know exactly how do it.

You have been a big help.

Naveed, since you are looking at the basket shipping estimate, could you check the following?
This is from memory- another developer was to troublshoot it. We have a site with a large quantity of categories and products and they wanted the basket shipping estimate showing in various places. The site was getting a large number of hits to the database and I think what they found was that the shipping estimate was doing it even when the customer wasn't asking for an estimate. If you don't see that happening, I can check with him again about the situation.
Thanks,
Judy