AbleCommerce Shopping Cart Software

Hello -- I am getting the following intermittent error when customers goto the Cart or try to CreateOrder. Below is what I see in the error log. Any help would be appreciated. Thanks.

AbleCommerce for ASP.NET
VERSION: 7.0.88.7345
Release Label: GoldR8


An error has occured at http://www.website.com/Basket.aspx
Exception: Exception of type 'System.Web.HttpUnhandledException' was thrown. Stack Trace: at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context) at System.Web.UI.Page.ProcessRequest(HttpContext context) at ASP.basket_aspx.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) Inner Exception: Object reference not set to an instance of an object. Inner Exception Stack Trace: at CommerceBuilder.Marketing.Coupon.AppliesToShipment(Basket basket, BasketShipment shipment) at NHibernate.Proxy.DefaultLazyInitializer.Intercept(InvocationInfo info) at CouponProxy.AppliesToShipment(Basket , BasketShipment ) at CommerceBuilder.Services.Checkout.BasketService.ProcessShippingCoupon(Basket basket, Coupon coupon) at CommerceBuilder.Services.Checkout.BasketService.ProcessCoupon(Basket basket, Coupon coupon) at CommerceBuilder.Services.Checkout.BasketService.ProcessCoupons(Basket basket, Boolean removeZeroValueCoupons) at CommerceBuilder.Services.Checkout.BasketService.Recalculate(Basket basket) at AbleCommerce.BasketPage.Page_PreRender(Object sender, EventArgs e) at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) at System.EventHandler.Invoke(Object sender, EventArgs e) at System.Web.UI.Control.OnPreRender(EventArgs e) at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)



The error also happens here:

An error has occured at https://www.website.com/Admin/Orders/Cr ... UID=823214
Exception: Exception of type 'System.Web.HttpUnhandledException' was thrown. Stack Trace: at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context) at System.Web.UI.Page.ProcessRequest(HttpContext context) at ASP.admin_orders_create_createorder2_aspx.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) Inner Exception: Object reference not set to an instance of an object. Inner Exception Stack Trace: at CommerceBuilder.Marketing.Coupon.AppliesToShipment(Basket basket, BasketShipment shipment) at NHibernate.Proxy.DefaultLazyInitializer.Intercept(InvocationInfo info) at CouponProxy.AppliesToShipment(Basket , BasketShipment ) at CommerceBuilder.Services.Checkout.BasketService.ProcessShippingCoupon(Basket basket, Coupon coupon) at CommerceBuilder.Services.Checkout.BasketService.ProcessCoupon(Basket basket, Coupon coupon) at CommerceBuilder.Services.Checkout.BasketService.ProcessCoupons(Basket basket, Boolean removeZeroValueCoupons) at CommerceBuilder.Services.Checkout.BasketService.Recalculate(Basket basket) at AbleCommerce.Admin.Orders.Create.CreateOrder2.Page_PreRender(Object sender, EventArgs e) at System.Web.Util.CalliEventHandlerDelegateProxy.Callback(Object sender, EventArgs e) at System.EventHandler.Invoke(Object sender, EventArgs e) at System.Web.UI.Control.OnPreRender(EventArgs e) at System.Web.UI.Control.PreRenderRecursiveInternal() at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

CommerceBuilder.Marketing.Coupon.AppliesToShipment

It looks like some kind of coupon issue. Does this happen to every customer, including new registered users? Have you made any customizations to your store - specifically with coupons?

It's not normal to be seeing these kinds of errors. If this just started happening, trying to identify any recent changes.

Thanks
Katie

Hi Katie - Thanks for the info. I recently created a coupon code and since removing it, the site has not had any errors. It seems there was a conflict with the coupon created and the existing Discounts.