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Subscription Update Email Error
Posted: Tue Feb 16, 2016 9:15 am
by egormsen
When we update a subscription I am seeing this error in our log.
Subscription updated notification email failed, could not load the email template.
We are using the default template so I am not sure why it would not be loading.
Any ideas or suggestions?
Thank you
Re: Subscription Update Email Error
Posted: Wed Feb 17, 2016 1:09 am
by nadeem
Are you using latest AbleCommerce Gold R11 Service release patch? Can you confirm you are using the correct email template from Administration > Configure > Store > Subscriptions page? The selected email template should be 'Subscription Updated' for 'Select Subscription Updated Email' setting.
Re: Subscription Update Email Error
Posted: Wed Feb 17, 2016 5:07 am
by egormsen
OK, my bad. I checked the settings and the template was set to none. I found out that the team that manages subscriptions decided not have that update email sent.
Sorry about that, you might want to considered not generating an error message when someone tells the system to not send an email.
Re: Subscription Update Email Error
Posted: Wed Feb 17, 2016 5:34 am
by nadeem
Sorry about that, you might want to considered not generating an error message when someone tells the system to not send an email.
No problem. BTW, this has already been fixed in latest R11 service release patch.