AbleCommerce Shopping Cart Software

I have the "Note added by merchant" email template set to trigger on "Order note was added by merchant", but it isn't working as expected.

I have one valid email address (not a variable) in the TO field of the template, and another different valid address (not a variable) in the CC field.

When I add a note to an order, by default both of the checkboxes under the note box ("This is a private note (hide from customer)" and "Mark all notes for this order as read") ARE checked.

If I leave them both checked, or if I UNcheck ONE of them (either one) & leave the other checked, neither of the email address I have set in the TO/CC fields gets an email.

If I UNcheck BOTH of those checkboxes before saving the new note, then both email addresses DO get a notification email.

I thought maybe the template itself had become corrupted somehow, so I replaced the html code with code copied from the same stock template in a 2nd AC site I have, no change.

Any ideas?

Hello,

It seems like this is working as expected. By leaving the checkbox checked for "This is a private note (hide from customer)", you are adding a note that only other merchants viewing the order will see. The feature is designed as a notification system between the customer and the merchant. By unchecking that private note box, then you are sending the notification to the customer letting them know that the merchant has a left an order note.

I'm not sure how you intend on using the notes system, but if you explained what you need it to do, I might be able to help with a work-around.

Thanks
Katie

So, are you saying that if the PRIVATE checkbox is CHECKED, the system will not trigger an email to send regardless of what email addresses are in the TO/CC/BCC fields?

What I want is for ME to get an email whenever my employee adds a note to an order so I can review the order to see what was done (maybe she had to manually mark one as paid when Paypal IPN fails (which does happen!), etc). I had "merchant" in the FROM field, and MY address (which is NOT same as merchant address) in the TO field, and it seemed to be working fine.

Then, I added my employee's address - which IS the same as the merchant address - in the TO field also (separated just by a comma - no spaces, JUST a comma) so that SHE would get an email if *I* added a note. Actually I assumed with this setup, BOTH of us would get an email notification when EITHER of us added a note, but in fact just the opposite happened - NEITHER of us got an email when EITHER of us added a note.

I have now changed it back to having only my address in the TO field, and it seems to be working - I am getting email notifications. But ONLY me of course as there are no other addresses but mine.
How should it be set so that BOTH of us will get an email if EITHER of us adds a comment? (Of course it's unnecessary for the one who actually creates the note to get an email for the note that they just created, but I assumed there was no way to prevent that?)