AbleCommerce Shopping Cart Software

I have a little more researching to do on this (tomorrow with a fresh set of eyes!), but I've just discovered that it appears that PARTIAL refunds (initiated in the Able backoffice) to Paypal accounts are not working.

To do a Partial Refund, I'm hitting the ISSUE REFUND button in the AC backoffice, then just changing the Amount to the amount I want to refund. It APPEARS to work, here's what I'm seeing in the Payments tab after doing a partial refund:

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Date Gateway Type Amount Result Notes
3/17/2016 3:07 PM Partial Refund $47.86 SUCCESS Manual Refund Successful. (0)
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But when I go to my Paypal account, there is no record of the refund - no money has left my account & customer does not actually get the refund.

FULL refunds to Paypal accounts work fine, it's just PARTIAL refunds that are not working.

This is only for orders that were paid with funds from a Paypal account - not credit cards. If order was paid with a credit card (which we process with the Paypal Payflow Pro gateway), refunds (partial or total) go through fine.

Any thoughts?

We also continually have problems getting IPN's back from Paypal, but... I'll leave that for another thread I guess!

Hi there,

I'll setup Paypal tomorrow and see what I can find out for you. Thanks for letting us know.

Thanks,
Katie

This concerned me as a I do a few refunds a day so I double checked the last 4 or so refunds I did and they all look fine. I do however have the other issue you mentioned once in awhile which I did bring up in another thread.

Sorry I let this thread get stale, but did want to come back & post that I have NOT observed this partial-refund-failure issue any more.

I tested by doing several partial refunds of newly placed test orders, & all worked fine, and I got a valid transaction ID rather than the "Manual Refund Successful. (0)" text in the AC backoffice.

So for now we are assuming that anytime we see the "Manual Refund Successful. (0)" we probably do NOT have a valid refund.

The partial refunds that my employee had done (ones that failed) were all against slightly old transactions (2-3 weeks after the original payment), I plan to contact Paypal to see if that could have anything to do with it (I wouldn't think so?).

I will post if I get any more notable info.