Generic Error in GDI+

[notsop]

Hello,

I'm getting this error while trying to run some reports. I didn't see anything about this particular error on the forum and it's only occurring on reports that contain the charts and Graphs. Has anyone run into this?

Thanks,

notsop

[Katie]

Hello,

Can you provide a more detailed error message? You should be able to check the Help > Error Log and find some additional debug info. Also, can you indicate the report that causes the issue?

Thanks
Katie

[notsop]

In our case, it was a permissions problem that has cropped up from time to time. An IIS reset fixes this problem for us. The error that we were getting is cut/pasted below. When it occurs, it occurs on any report that display a chart or graph.

An error has occured at https://www.carbidedepot.com/Admin/Repo ... Sales.aspx
Exception: Exception of type 'System.Web.HttpUnhandledException' was thrown. Stack Trace: at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequest(HttpContext context) at ASP.admin_reports_monthlysales_aspx.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) Inner Exception: A generic error occurred in GDI+. Inner Exception Stack Trace: at System.Drawing.Image.Save(Stream stream, ImageCodecInfo encoder, EncoderParameters encoderParams) at System.Web.UI.DataVisualization.Charting.Chart.SaveImage(Stream imageStream) at System.Web.UI.DataVisualization.Charting.Chart.SaveImage(String imageFileName) at System.Web.UI.DataVisualization.Charting.Chart.Render(HtmlTextWriter writer) at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) at AjaxControlToolkit.TabPanel.Render(HtmlTextWriter writer) at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) at AjaxControlToolkit.TabContainer.RenderContents(HtmlTextWriter writer) at System.Web.UI.ScriptControl.Render(HtmlTextWriter writer) at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) at System.Web.UI.WebControls.WebControl.RenderContents(HtmlTextWriter writer) at System.Web.UI.WebControls.WebControl.Render(HtmlTextWriter writer) at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) at System.Web.UI.UpdatePanel.RenderChildren(HtmlTextWriter writer) at System.Web.UI.UpdatePanel.Render(HtmlTextWriter writer) at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) at System.Web.UI.HtmlControls.HtmlForm.RenderChildren(HtmlTextWriter writer) at System.Web.UI.HtmlControls.HtmlContainerControl.Render(HtmlTextWriter writer) at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) at System.Web.UI.Control.RenderChildrenInternal(HtmlTextWriter writer, ICollection children) at System.Web.UI.Page.Render(HtmlTextWriter writer) at System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

[Naveed]

The error occurs while trying to save chart images, and might be related to the access permissions at destination folder/directory. Please make sure that for "webcharts" folder asp.net user have appropriate write permissions/access rights.

[Katie]

Here is a link to our permission requirements -

http://help.ablecommerce.com/index.htm# ... e_gold.htm