Admin Log Out Constantly
Admin Log Out Constantly
Ever since I upgrade to R11, I get logged out every few minutes. When I am processing orders, it seems many times, when I turn back to my admin panel to do something, I have to log in again. It must be logging out like every 5 minutes. I thought I remember a setting for this, but I can't find any now.
Any suggestions?
Any suggestions?
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Re: Admin Log Out Constantly
I suggest investigating your browser privacy settings such as cookies. Also if you use a security product like Norton I suggest turning off the option where it will delete "tracking cookies" etc. Try a different browser and see if the same thing happens.
Neal Culiner
NC Software, Inc.
NC Software, Inc.
Re: Admin Log Out Constantly
I'll loo into it, but nothing has changed with my browser or Norton.
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Re: Admin Log Out Constantly
Please check your web.config file for session timeout value. For latest AC Gold releases the value is 15 minutes:
You can adjust the value as needed. I hope it will solve your issue.
Code: Select all
<sessionState mode="InProc" timeout="15" cookieName="ACGOLD.SESSIONID"/>
Thanks for your support
Naveed Ashraf
.com
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Naveed Ashraf
.com
AbleCommerce Help Center
AbleCommerce Developer WIKI
Follow us on Twitter
Re: Admin Log Out Constantly
Thanks,
I already had my webconfig file just like that. I increased it to 30, and it doesn't work any better.
I already had my webconfig file just like that. I increased it to 30, and it doesn't work any better.
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Re: Admin Log Out Constantly
Confirm you are changing the sessionstate. There are two lines in the web.config that have a timeout. This has always worked for me.
Neal gave you some suggestions with Norton and also to try a different browser. How did that go? If the change in web.config isn't working, then I would definitely think this is related to cookies. You could also try recycling the application pool.
Thanks
Katie
Neal gave you some suggestions with Norton and also to try a different browser. How did that go? If the change in web.config isn't working, then I would definitely think this is related to cookies. You could also try recycling the application pool.
Thanks
Katie
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Re: Admin Log Out Constantly
As Katie suggested there are two places and you should update them both. Make sure to update timeout in forms element after updating sessionstate
Code: Select all
<forms timeout="15" slidingExpiration="true" name="ACGOLD.ASPXAUTH"/>
Re: Admin Log Out Constantly
Thanks for the advice. It seems to be working better now. I did both, edit the web.config file and cleared my browser.
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