Admin Log Out Constantly

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kwikstand
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Admin Log Out Constantly

Post by kwikstand » Thu Aug 11, 2016 3:15 am

Ever since I upgrade to R11, I get logged out every few minutes. When I am processing orders, it seems many times, when I turn back to my admin panel to do something, I have to log in again. It must be logging out like every 5 minutes. I thought I remember a setting for this, but I can't find any now.

Any suggestions?
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NC Software
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Re: Admin Log Out Constantly

Post by NC Software » Thu Aug 11, 2016 4:15 am

I suggest investigating your browser privacy settings such as cookies. Also if you use a security product like Norton I suggest turning off the option where it will delete "tracking cookies" etc. Try a different browser and see if the same thing happens.
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kwikstand
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Re: Admin Log Out Constantly

Post by kwikstand » Thu Aug 11, 2016 4:55 am

I'll loo into it, but nothing has changed with my browser or Norton.
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Naveed
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Re: Admin Log Out Constantly

Post by Naveed » Thu Aug 11, 2016 5:15 am

Please check your web.config file for session timeout value. For latest AC Gold releases the value is 15 minutes:

Code: Select all

<sessionState mode="InProc" timeout="15" cookieName="ACGOLD.SESSIONID"/>
You can adjust the value as needed. I hope it will solve your issue.

kwikstand
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Re: Admin Log Out Constantly

Post by kwikstand » Thu Aug 11, 2016 6:56 am

Thanks,

I already had my webconfig file just like that. I increased it to 30, and it doesn't work any better.
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Katie
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Re: Admin Log Out Constantly

Post by Katie » Thu Aug 11, 2016 10:56 am

Confirm you are changing the sessionstate. There are two lines in the web.config that have a timeout. This has always worked for me.

Neal gave you some suggestions with Norton and also to try a different browser. How did that go? If the change in web.config isn't working, then I would definitely think this is related to cookies. You could also try recycling the application pool.

Thanks
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mazhar
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Re: Admin Log Out Constantly

Post by mazhar » Sun Aug 14, 2016 11:26 pm

As Katie suggested there are two places and you should update them both. Make sure to update timeout in forms element after updating sessionstate

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<forms timeout="15" slidingExpiration="true" name="ACGOLD.ASPXAUTH"/>

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Re: Admin Log Out Constantly

Post by kwikstand » Mon Aug 15, 2016 4:09 am

Thanks for the advice. It seems to be working better now. I did both, edit the web.config file and cleared my browser.
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