AbleCommerce Shopping Cart Software

Ever since I upgrade to R11, I get logged out every few minutes. When I am processing orders, it seems many times, when I turn back to my admin panel to do something, I have to log in again. It must be logging out like every 5 minutes. I thought I remember a setting for this, but I can't find any now.

Any suggestions?

I suggest investigating your browser privacy settings such as cookies. Also if you use a security product like Norton I suggest turning off the option where it will delete "tracking cookies" etc. Try a different browser and see if the same thing happens.

I'll loo into it, but nothing has changed with my browser or Norton.

Please check your web.config file for session timeout value. For latest AC Gold releases the value is 15 minutes:
You can adjust the value as needed. I hope it will solve your issue.

Thanks,

I already had my webconfig file just like that. I increased it to 30, and it doesn't work any better.

Confirm you are changing the sessionstate. There are two lines in the web.config that have a timeout. This has always worked for me.

Neal gave you some suggestions with Norton and also to try a different browser. How did that go? If the change in web.config isn't working, then I would definitely think this is related to cookies. You could also try recycling the application pool.

Thanks
Katie

As Katie suggested there are two places and you should update them both. Make sure to update timeout in forms element after updating sessionstate

Thanks for the advice. It seems to be working better now. I did both, edit the web.config file and cleared my browser.