R12 Payment Status not updating after changing ship method

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R12 Payment Status not updating after changing ship method

Post by AbleMods » Wed Feb 08, 2017 2:21 am

We see a problem If you change the ship method on a shipment for an order using the "Change Method" link from the Shipments tab. If the new shipping method charge differs from the old one, the order PaymentStatus does not update to reflect the order has a balance and is now Unpaid instead of Paid.

Is there a fix for this?
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Katie
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Re: R12 Payment Status not updating after changing ship method

Post by Katie » Wed Feb 08, 2017 3:44 am

Did you try using the Recalculate Shipping function?
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Re: R12 Payment Status not updating after changing ship method

Post by AbleMods » Wed Feb 08, 2017 3:46 am

Nope, where is that??
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Re: R12 Payment Status not updating after changing ship method

Post by Katie » Wed Feb 08, 2017 3:47 am

I think it's on the ITEMS page.
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Re: R12 Payment Status not updating after changing ship method

Post by calvis » Wed Feb 08, 2017 11:50 am

I had this problem the other day. Recalculate works just fine.
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Re: R12 Payment Status not updating after changing ship method

Post by AbleMods » Thu Feb 09, 2017 1:25 am

This client had me hide that button since they use only flat-rate shipping methods. I added it back and it does force the order payment status to update properly.

The only problem is the button isn't in a very good place. We're editing the shipment from the Shipments page. Once that's done, the user has to switch to the Items page, click the button and then switch to the Summary page to see the payment status has updated. Not very intuitive....

Maybe the devs could offer a suggestion on how to force the order to update that payment status in code? I don't mind changing the Save() routine on the Shipments page. I just don't want to have to send the user bouncing between different pages due to this bug.
Joe Payne
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