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getting this error on uploading a new logo
Posted: Tue Feb 21, 2017 1:30 pm
by mike92117
I am getting this error when I try to upload a new logo and I have no idea why this would occur since I must have uploaded my logo to begin with (R12 by the way).
We are sorry, but the page you are trying to access has experienced an error.
Please contact *** to report this problem.
Re: getting this error on uploading a new logo
Posted: Wed Feb 22, 2017 1:55 am
by Katie
Hi,
Can you login to your Merchant Admin and go to Help > Error Log? There should be a real error message logged here. The one you posted above is a friendly error and doesn't provide the details we need to figure out the problem.
Thanks
Katie
Re: getting this error on uploading a new logo
Posted: Wed Feb 22, 2017 4:55 am
by Shopping Cart Admin
Hi Mike,
This is almost certainly a permissions issue when the server is trying to write the image to the directory.
https://www.iis.net/learn/manage/config ... identities
Need to add write permissions to your files for IIS AppPool\MyApplicationPoolName
Re: getting this error on uploading a new logo
Posted: Wed Feb 22, 2017 12:00 pm
by mike92117
yes it was a permissions issue.