Abandoned Baskets

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kwikstand
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Abandoned Baskets

Post by kwikstand » Mon Aug 28, 2017 11:25 am

My abandoned baskets email is not being sent. Where is the configuration settings? I tested it by adding an item to the cart a couple days ago. It still shows up in the abandoned baskets report, but I never received an email.

Where are the settings to control this feature?
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Katie
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Re: Abandoned Baskets

Post by Katie » Thu Aug 31, 2017 1:16 am

This feature is in the reports section. It is not automated at this time. What you can do is view any basket, send an email alert, or create an order.

For more information, please see -
http://help.ablecommerce.com/mergedProj ... eports.htm

You might try a quick search. I thought one of our partners wrote a plug-in for this.

Thanks
Katie
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Katie
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Re: Abandoned Baskets

Post by Katie » Thu Aug 31, 2017 6:35 am

Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

kwikstand
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Re: Abandoned Baskets

Post by kwikstand » Fri Sep 01, 2017 5:20 am

Thanks Katie,

I know you can send manually, but for some reason I thought it could be sent automatically after a certain amount of time. It really should be a standard feature.

I am also using AdRoll to do it, but it doesn't seem to be working consistently there either. I believe Mail Chimp has this capability as well
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