USPS change to first class... not loading rates

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compunerdy
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USPS change to first class... not loading rates

Post by compunerdy » Sun Sep 03, 2017 5:58 am

First class was not working so I searched and found this.. was there a name change that broke this?

September Rate Change

The U.S. Postal Service announced that it will increase its rates on First-Class Mail® Parcels (FCM Parcels) by a weighted average of 9.9 percent, effective September 3, 2017.

The Postal Regulatory Commission’s approved the reclassification of First-Class Mail Parcels as retail prices for First-Class™ Package Services (FCPS). FCPS allows you to ship light packages weighing under 16 ounces. Prices within the new Retail category are available for items weighing not over 13 ounces and will range between 14 percent and 31 percent higher than Commercial prices. Note: Signature Confirmation has always been available for FCM Parcels and will continue to be an option.

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Re: USPS change to first class... not loading rates

Post by Katie » Tue Sep 05, 2017 3:31 am

I've never seen a rate change that prevented a service from appearing.

One thing you can do is try to match the shipment specifications at USPS.com and your store, they should be giving you the same available services.
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Re: USPS change to first class... not loading rates

Post by Intelli-Net » Tue Sep 05, 2017 4:06 am

I too am having this problem. It started on Friday 9/1.

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Re: USPS change to first class... not loading rates

Post by milstencil » Tue Sep 05, 2017 4:14 am

They changed the name to: First class package service-retail.
I also am not picking up the rates and most of the business ships
USPS FCP.
Rick

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Re: USPS change to first class... not loading rates

Post by Katie » Tue Sep 05, 2017 4:47 am

They changed the name to: First class package service-retail.
Rick, where did you find this information?
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Re: USPS change to first class... not loading rates

Post by Katie » Tue Sep 05, 2017 4:53 am

One thing that could be tried quickly is to open the "uspsmethods.csv" file in the app_data folder.

Try changing row 13 from -

Code: Select all

First-Class Mail<sup>&reg;</sup> Parcel|USPS First-Class Mail Parcel
To -

Code: Select all

First-Class Package Service - Retail<sup>&trade;</sup>|USPS First-Class Package Service - Retail
Restart the application after changing.

I am still looking for the official info on the name change from USPS.
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Re: USPS change to first class... not loading rates

Post by milstencil » Tue Sep 05, 2017 5:05 am

I got the name from postcalc.usps.com when I had to do a manual shipping estimate.
Sorry, I don't fool with the web site. I leave that for W2M.
Rick

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Re: USPS change to first class... not loading rates

Post by jmestep » Tue Sep 05, 2017 5:22 am

Katie,
Here is the USPS log from Rick's site. I tried your change.
Send: API=RateV4&XML=<?xml version="1.0"?><RateV4Request USERID="303DELGR3694"><Package ID="0"><Service>ALL</Service><ZipOrigination>01253</ZipOrigination><ZipDestination>60803</ZipDestination><Pounds>0</Pounds><Ounces>1.6</Ounces><Container></Container><Size>REGULAR</Size><Machinable>true</Machinable></Package></RateV4Request>

Receive: <?xml version="1.0" encoding="UTF-8"?>
<RateV4Response><Package ID="0"><ZipOrigination>01253</ZipOrigination><ZipDestination>60803</ZipDestination><Pounds>0</Pounds><Ounces>1.6</Ounces><Size>REGULAR</Size><Machinable>TRUE</Machinable><Zone>5</Zone><Postage CLASSID="3"><MailService>Priority Mail Express 1-Day&lt;sup&gt;&#8482;&lt;/sup&gt;</MailService><Rate>26.65</Rate></Postage><Postage CLASSID="2"><MailService>Priority Mail Express 1-Day&lt;sup&gt;&#8482;&lt;/sup&gt; Hold For Pickup</MailService><Rate>26.65</Rate></Postage><Postage CLASSID="13"><MailService>Priority Mail Express 1-Day&lt;sup&gt;&#8482;&lt;/sup&gt; Flat Rate Envelope</MailService><Rate>23.75</Rate></Postage><Postage CLASSID="27"><MailService>Priority Mail Express 1-Day&lt;sup&gt;&#8482;&lt;/sup&gt; Flat Rate Envelope Hold For Pickup</MailService><Rate>23.75</Rate></Postage><Postage CLASSID="30"><MailService>Priority Mail Express 1-Day&lt;sup&gt;&#8482;&lt;/sup&gt; Legal Flat Rate Envelope</MailService><Rate>23.95</Rate></Postage><Postage CLASSID="31"><MailService>Priority Mail Express 1-Day&lt;sup&gt;&#8482;&lt;/sup&gt; Legal Flat Rate Envelope Hold For Pickup</MailService><Rate>23.95</Rate></Postage><Postage CLASSID="62"><MailService>Priority Mail Express 1-Day&lt;sup&gt;&#8482;&lt;/sup&gt; Padded Flat Rate Envelope</MailService><Rate>24.45</Rate></Postage><Postage CLASSID="63"><MailService>Priority Mail Express 1-Day&lt;sup&gt;&#8482;&lt;/sup&gt; Padded Flat Rate Envelope Hold For Pickup</MailService><Rate>24.45</Rate></Postage><Postage CLASSID="1"><MailService>Priority Mail 2-Day&lt;sup&gt;&#8482;&lt;/sup&gt;</MailService><Rate>7.40</Rate></Postage><Postage CLASSID="22"><MailService>Priority Mail 2-Day&lt;sup&gt;&#8482;&lt;/sup&gt; Large Flat Rate Box</MailService><Rate>18.85</Rate></Postage><Postage CLASSID="17"><MailService>Priority Mail 2-Day&lt;sup&gt;&#8482;&lt;/sup&gt; Medium Flat Rate Box</MailService><Rate>13.60</Rate></Postage><Postage CLASSID="28"><MailService>Priority Mail 2-Day&lt;sup&gt;&#8482;&lt;/sup&gt; Small Flat Rate Box</MailService><Rate>7.15</Rate></Postage><Postage CLASSID="16"><MailService>Priority Mail 2-Day&lt;sup&gt;&#8482;&lt;/sup&gt; Flat Rate Envelope</MailService><Rate>6.65</Rate></Postage><Postage CLASSID="44"><MailService>Priority Mail 2-Day&lt;sup&gt;&#8482;&lt;/sup&gt; Legal Flat Rate Envelope</MailService><Rate>6.95</Rate></Postage><Postage CLASSID="29"><MailService>Priority Mail 2-Day&lt;sup&gt;&#8482;&lt;/sup&gt; Padded Flat Rate Envelope</MailService><Rate>7.20</Rate></Postage><Postage CLASSID="38"><MailService>Priority Mail 2-Day&lt;sup&gt;&#8482;&lt;/sup&gt; Gift Card Flat Rate Envelope</MailService><Rate>6.65</Rate></Postage><Postage CLASSID="42"><MailService>Priority Mail 2-Day&lt;sup&gt;&#8482;&lt;/sup&gt; Small Flat Rate Envelope</MailService><Rate>6.65</Rate></Postage><Postage CLASSID="40"><MailService>Priority Mail 2-Day&lt;sup&gt;&#8482;&lt;/sup&gt; Window Flat Rate Envelope</MailService><Rate>6.65</Rate></Postage><Postage CLASSID="0"><MailService>First-Class Mail&lt;sup&gt;&#174;&lt;/sup&gt; Stamped Letter</MailService><Rate>0.70</Rate></Postage><Postage CLASSID="78"><MailService>First-Class Mail&lt;sup&gt;&#174;&lt;/sup&gt; Metered Letter</MailService><Rate>0.67</Rate></Postage><Postage CLASSID="0"><MailService>First-Class Package Service - Retail&lt;sup&gt;&#8482;&lt;/sup&gt;</MailService><Rate>3.00</Rate></Postage><Postage CLASSID="0"><MailService>First-Class Mail&lt;sup&gt;&#174;&lt;/sup&gt; Large Envelope</MailService><Rate>1.19</Rate></Postage><Postage CLASSID="0"><MailService>First-Class Mail&lt;sup&gt;&#174;&lt;/sup&gt; Postcards</MailService><Rate>0.34</Rate></Postage><Postage CLASSID="15"><MailService>First-Class Mail&lt;sup&gt;&#174;&lt;/sup&gt; Large Postcards</MailService><Rate>0.70</Rate></Postage><Postage CLASSID="4"><MailService>USPS Retail Ground&lt;sup&gt;&#8482;&lt;/sup&gt;</MailService><Rate>7.37</Rate></Postage><Postage CLASSID="6"><MailService>Media Mail Parcel</MailService><Rate>2.63</Rate></Postage><Postage CLASSID="7"><MailService>Library Mail Parcel</MailService><Rate>2.50</Rate></Postage></Package></RateV4Response>
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Re: USPS change to first class... not loading rates

Post by Intelli-Net » Tue Sep 05, 2017 7:55 am

I'm still unable to see that shopping option in the cart, even after updating the .csv, restarting the service and adding the shipping method. Any suggestions?

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Re: USPS change to first class... not loading rates

Post by Katie » Tue Sep 05, 2017 8:52 am

Ok, we finally have it working.

The registered trademark is now a trademark and the position moved. This is the corrected info:

Code: Select all

First-Class Package Service - Retail<sup>&trade;</sup>|USPS First-Class Package Service - Retail
I will fix it above as well.
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Re: USPS change to first class... not loading rates

Post by Katie » Tue Sep 05, 2017 8:57 am

REMINDER -

After making the change to the CSV file, you need to recycle the application, or restart the website.

Then, go to the USPS configuration page, remove the existing configuration for "USPS First-Class Mail Parcel" and ADD the updated one "USPS First-Class Package Service - Retail".
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Re: USPS change to first class... not loading rates

Post by jmestep » Wed Sep 06, 2017 12:06 am

Thanks, Katie, that worked. Don't you love how USPS lets us know?
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Re: USPS change to first class... not loading rates

Post by Katie » Wed Sep 06, 2017 12:59 am

Uh...yea. That was fun.

I wish now that I saved the link, but somewhere in the USPS change log for Sept. 2017, I actually found "TBD".
Unfortunately, this won't be the last we hear of it, as many merchants probably don't even realize it's broken right now. We'll get some official documentation put together and posted in the feed.

Thanks for the update Judy.
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Re: USPS change to first class... not loading rates

Post by compunerdy » Wed Sep 06, 2017 6:00 am

Katie wrote:Ok, we finally have it working.

The registered trademark is now a trademark and the position moved. This is the corrected info:

Code: Select all

First-Class Package Service - Retail<sup>&trade;</sup>|USPS First-Class Package Service - Retail
I will fix it above as well.
Don't forget to "fix it above" I thought you had and wasted a bit of time trying to figure out why it was not working.

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Re: USPS change to first class... not loading rates

Post by Katie » Fri Sep 08, 2017 5:16 am

Sorry about that. I was interrupted after making the second (and correct) post, so it took me a few minutes to get the first post updated. Both are correct now.

To recap, here are the complete instructions on how to update to the new USPS First Class service:

1. Make a backup of the "uspsmethods.csv" file in the app_data folder. Open the CSV file. You may need to stop the website if the file is in use.
note: I had some personal trouble with Excel and saving the CSV file. It kept getting corrupted. If this should happen, rename the file to a .txt, make the change, then rename back to .csv.

2. Make the following change to Row/Line 13

From -

Code: Select all

First-Class Mail<sup>&reg;</sup> Parcel|USPS First-Class Mail Parcel
To -

Code: Select all

First-Class Package Service - Retail<sup>&trade;</sup>|USPS First-Class Package Service - Retail
3. After making the change to the CSV file, you need to recycle the application, or restart the website.

4. Then, go to the USPS configuration page from your Merchant Menu, Configure > Shipping > Integrated Carriers > USPS

5. Remove the existing configuration for "USPS First-Class Mail Parcel"

6. Now ADD the updated one "USPS First-Class Package Service - Retail".

7. Save changes

If you have any trouble, please let us know.

Katie
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Re: USPS change to first class... not loading rates

Post by ChipWV » Fri Sep 08, 2017 9:35 am

Got mine working again today Katie. Thanks for the easy instructions. We only do this once or twice a year, so it's easy to forget the process, so its nice to have it spelled out.

Thanks,
Chip

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Re: USPS change to first class... not loading rates

Post by AbleMods » Fri Oct 13, 2017 2:12 am

Agreed - I've had to update a few clients and the step-by-step really helped make it easy to do.
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Re: USPS change to first class... not loading rates

Post by sfeher » Mon Oct 30, 2017 7:50 am

I am having issues too..... but my site is still in development, so it's not as major.

I've completed this change, following Katie's recommendations, and I've still been unsuccessful in getting USPS rates to display at all.
I even changed the group assignments so that my ONLY displayed rates would be USPS.
I could see all my UPS rates without any problem, but USPS rates aren't showing up.

I enabled logging on the rate calculation and inside the /App_data/ folder and the log is showing responses from the USPS server.
Unfortunately, no rates are being displayed to the customer in the store.
I know that it's not a product issue (since UPS rates are being shown).
When I 're-enable' the group assignments to allow "all groups" to see all rates, I can only see the UPS rates.

I've even completely removed the USPS integrated carrier configuration from the store and re-added it..... no dice.

This is exceptionally odd, yes?

Running:
AbleCommerce for ASP.NET
VERSION: 7.0.92.9266
Release Label: GoldR12SR1



Anyone have any thoughts on this?

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Re: USPS change to first class... not loading rates

Post by Katie » Mon Oct 30, 2017 8:16 am

Make sure that all USPS methods that you want to use are available.

There are 6 iterations of most shipping services, so make sure you have them all selected. USPS will return one of those depending on the scheduled delivery date calculation between the origin and destination zip codes. Possible values: “1-day”, “2-day”, “3-day”, “military”, “apo”, etc. So, it's required to configure all possible variants for a service/shipping method you want to configure.
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