Security Error AvaTax

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dandersonMLT
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Security Error AvaTax

Post by dandersonMLT » Fri Dec 29, 2017 4:30 pm

We recently signed up for Avalara AvaTax service.
When we try to setup in AbleCommerce and click test we received the following error:


AvaTax threw an exception while sending ping: An error occurred when verifying security for the message.
Exception: An error occurred when verifying security for the message.


Any suggestions on how to fix this?

Thanks

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Katie
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Re: Security Error AvaTax

Post by Katie » Tue Jan 02, 2018 1:05 am

Hi there and Happy New Year!

The error isn't something that I recognize. Very little comes up when searching. Can you double check to make sure the Account Number, License Key, and configuration settings are all correct?

Configuration is documented here: http://help.ablecommerce.com/mergedProj ... AvaTax.htm

Thanks
Katie
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dandersonMLT
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Re: Security Error AvaTax

Post by dandersonMLT » Wed Jan 03, 2018 4:52 am

Thank you. I will follow up with Avalara

dandersonMLT
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Re: Security Error AvaTax

Post by dandersonMLT » Fri Jan 05, 2018 6:39 am

After speaking with Avalara, they are telling me that the error is caused by missing data in the soap header coming from AbleCommerce.
Since that DLL is closed, I can't look into it to see why the data isn't being sent.

they said: " Able Commerce Gold software is not sending the ____ (tax code, exemption number, customer code, item code, address) that you expected"

They emailed you as well with details. Maybe that can help track down the issue.

Thanks

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Katie
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Re: Security Error AvaTax

Post by Katie » Fri Jan 05, 2018 7:18 am

Hello,

I am quite sure that AvaTax works, so there must be more to this error. What version/build of AbleCommerce are you using?

Thanks
Katie
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Katie
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Re: Security Error AvaTax

Post by Katie » Fri Jan 05, 2018 7:54 am

Please also find out if the website is running under Medium or Full trust.
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dandersonMLT
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Re: Security Error AvaTax

Post by dandersonMLT » Fri Jan 05, 2018 7:56 am

We are using AbleCommerce GoldR10SR1 (build 8620)
Full trust

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Katie
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Re: Security Error AvaTax

Post by Katie » Fri Jan 05, 2018 8:35 am

What do you have entered for your Tax Service URL?
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dandersonMLT
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Re: Security Error AvaTax

Post by dandersonMLT » Fri Jan 05, 2018 8:39 am


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Katie
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Re: Security Error AvaTax

Post by Katie » Fri Jan 05, 2018 9:20 am

It's my best guess that this is something outside of AbleCommerce. The error has never come up before, and I am certain the integration is solid.

I will try to get you an update by someone more technical than me.
Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

dandersonMLT
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Re: Security Error AvaTax

Post by dandersonMLT » Fri Jan 05, 2018 9:24 am

Thanks Katie.
I assume there is something going on as well, since certainly other customers use the integration.

But since it is all closed, I can't easily tell what is being sent. I can only go by what Avalara is reporting and they looked at it with me and said setup looked correct.

I appreciate you escalating it to higher technical support.

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