Auto remove people from subscription group

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egormsen
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Auto remove people from subscription group

Post by egormsen » Wed Mar 21, 2018 3:52 am

We currently have a product with subscription and when someone purchases it they automatically get added to the subscription group as designed. We are using the subscription group to control access to pages on the store that have the content for the subscription. This is product that they pay for monthly.

The problem we have having is when someone was a credit card declines when their renewal date comes they are not automatically removed from the subscription group. So now we have to manually watch for those order and remove them from the group,

Is there any workarounds or would be be possible to customize for it to happen?

Eldon
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Weigh Down Ministries
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jmestep
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Re: Auto remove people from subscription group

Post by jmestep » Wed Mar 21, 2018 9:52 pm

It's possible to customize almost anything.
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Katie
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Re: Auto remove people from subscription group

Post by Katie » Wed Mar 21, 2018 11:13 pm

The subscription feature will automatically remove the user from the group when the sub expires or is canceled manually.

In your case, are you wanting to cancel the subscription if the payment fails? Wouldn't it be better to notify the customer if the payment failed to authorize, and try to get them back to put in a new card? This should be a feature...imho. Though, it would take some settings like the number of times to notify before cancelation and how often to send the reminder. I think we should have all the mechanisms in place to make it work. Feature request?
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egormsen
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Re: Auto remove people from subscription group

Post by egormsen » Fri Mar 23, 2018 12:39 am

Yes we are wanting to cancel the subscription when the payment fails.

Our subscription that we offer is a media streaming service (something like a Netflix where people have access to a library of videos and audios that they can watch/listen to) its costs us each time someone watches something and therefore that is why we would like to have them automatically removed from the group.

Unfortunately in our case we do not have the staff to constantly monitor the subscription orders and contact them.
Eldon Gormsen
Weigh Down Ministries
AC Gold R12 SR1
http://store.weighdown.com

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