Strange error when using Auth.net CIM

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notsop
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Strange error when using Auth.net CIM

Post by notsop » Tue Aug 14, 2018 5:43 am

This has been coming up recently when trying to process a payment from a saved CC profile. Funny thing is, it only happens sporadically not every time.

The error text shows.

* There was a problem processing your payment: The element 'profileTransAuthOnly' in namespace 'AnetApi/xml/v1/schema/AnetApiSchema.xsd' has invalid child element 'order' in namespace
'AnetApi/xml/v1/schema/AnetApiSchema.xsd'. List of possible elements expected: 'customerPaymentProfileId' in namespace 'AnetApi/xml/v1/schema/AnetApiSchema.xsd'

Anyone ever seen this and have any ideas what is going on?

Thanks!

notsop
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Re: Strange error when using Auth.net CIM

Post by notsop » Thu Aug 16, 2018 11:23 pm

A few more details about my issue. When a customer creates a new payment profile, it's not storing the paymentprofileid. So it's a null value in PaymentProfileId in ac_GatewayPaymentProfiles. I turned on logging in authorize.net to see if a profileid is being returned from auth.net and can confirm that it is.

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jmestep
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Re: Strange error when using Auth.net CIM

Post by jmestep » Sun Aug 19, 2018 9:57 pm

What build of AC are you running? I see a bug fix in R12 SR2 that might be related.
AC8-3253
Authorize.net CIM Authorize and Refund issues with new profile
http://help.ablecommerce.com/#t=upgrade ... ld_R12.htm
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notsop
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Re: Strange error when using Auth.net CIM

Post by notsop » Sun Aug 19, 2018 10:34 pm

Thanks Judy, We're running R10. This one has me stumped. It was working fine until we moved to our new web server. No code has changed. Thanks for the link, I'll take a look.

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tripleW
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Re: Strange error when using Auth.net CIM

Post by tripleW » Thu Aug 23, 2018 12:40 am


notsop
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Re: Strange error when using Auth.net CIM

Post by notsop » Thu Aug 23, 2018 4:31 am

The patch fixed the issue.

Thanks,

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