Paypal Standard Return To Site No Order Verification

For general questions and discussions specific to the AbleCommerce GOLD ASP.Net shopping cart software.
Post Reply
foodsleuth
Commander (CMDR)
Commander (CMDR)
Posts: 139
Joined: Wed Mar 31, 2010 8:59 pm

Paypal Standard Return To Site No Order Verification

Post by foodsleuth » Fri Jan 04, 2019 7:38 am

Hi,
I'm using Paypal Standard. After the user pays with Paypal, they return to the home shopping page so they don't see any receipt or any notification that the order has been completed. Is there a way for them to see notification that the order was placed?
Thanks
Barb

And this text shows on the payment page:
"Click below to submit a payment with PayPal. When you see the order receipt, click on the PayPal Pay Now button to continue to the PayPal site and pay the order balance. "
However, when they click "paypal checkout" button, they go to paypal, pay but they never see the "order receipt" they just return to the home page.

User avatar
Katie
AbleCommerce Admin
AbleCommerce Admin
Posts: 2651
Joined: Tue Dec 02, 2003 1:54 am
Contact:

Re: Paypal Standard Return To Site No Order Verification

Post by Katie » Fri Jan 11, 2019 10:02 pm

Hi there,

This isn't the behavior that you should be seeing. After the user is sent to PayPal's site for the payment, they should automatically return to the receipt page in AbleCommerce. Something doesn't seem to be working right.

There used to be a setting within PayPal where you can enter the return URL, but I can't find it mentioned in our docs, so I'm not sure if it is relevant.

In any case, please take a look at the section titled, "Enable IPN within your PayPal account" on this page: http://help.ablecommerce.com/mergedProj ... paypal.htm

Can you double-check to make sure everything looks correct with your install? I'll see if I can find the other setting and get back to you.

Thanks
Katie
Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

foodsleuth
Commander (CMDR)
Commander (CMDR)
Posts: 139
Joined: Wed Mar 31, 2010 8:59 pm

Re: Paypal Standard Return To Site No Order Verification

Post by foodsleuth » Sat Jan 12, 2019 1:30 am

Hi Katie, thanks. I already double checked the return IPN and it was correct. So in addition to them not returning to the reciept page, I have to manually go to PayPal to capture the sale, it does not work from the Able dashboard like it should.

Those instructions shown on the screen when you select PayPal are odd too because they are never shown a page where they have to click the PayPal button as instructed. Is that supposed to happen?

Thanks
Barb

User avatar
Katie
AbleCommerce Admin
AbleCommerce Admin
Posts: 2651
Joined: Tue Dec 02, 2003 1:54 am
Contact:

Re: Paypal Standard Return To Site No Order Verification

Post by Katie » Sat Jan 12, 2019 4:53 am

Hi Barb,

What version and build of AbleCommerce are you using? There may have been some Paypal updates, but I need to see where your install is at.

The user is supposed to see the PayPal button from the final payment page in checkout, and it should send them off to PayPal's website. As long as the user is able to successfully login to their Paypal account and pay the amount requested, then PayPal provides a confirmation page and an auto-redirect back to the merchant's site (the receipt page) should happen.

Thanks
Katie
Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

foodsleuth
Commander (CMDR)
Commander (CMDR)
Posts: 139
Joined: Wed Mar 31, 2010 8:59 pm

Re: Paypal Standard Return To Site No Order Verification

Post by foodsleuth » Sat Jan 12, 2019 7:59 am

AbleCommerce for ASP.NET
VERSION: 7.0.92.9168
Release Label: GoldR12
DATABASE: NHibernate.Dialect.MsSql2005Dialect
.NET CLR v4.0.30319.42000
ASP.NET TRUST: Unrestricted

You guys have done some modifications for me when I first returned to Able a couple years ago. I don't think anything was modified for payments at all that I know of.

Thanks!
Barb

User avatar
Katie
AbleCommerce Admin
AbleCommerce Admin
Posts: 2651
Joined: Tue Dec 02, 2003 1:54 am
Contact:

Re: Paypal Standard Return To Site No Order Verification

Post by Katie » Mon Jan 14, 2019 6:12 am

Hi Barb,

Thanks for your patience. We had a large PayPal update, but that was well before Gold R12.

Mike gave me a link to your site, so I placed a test order to see if there was anything unusual, and I did notice something strange. There is a payment method named "PayPal or Credit Card". Except, there is really only a PayPal option. In order to use a credit card, you would need to be using Paypal's Website Pro integration or another gateway, like Authorize.net. These would be different options for the customer, but in your store, they appear combined. Was this intentional? In other words, if you accept credit cards, then I should have the option to enter a credit card on the payment form. In your store, that is missing.

In my test, I placed an order as a new customer as a Guest. Using the PayPal option, I was redirected to PP's site. Then I clicked the Cancel and Return to Merchant's store link, where I was redirected back to the receipt page. This test is working perfectly.

Let me know if anything changed with your payment settings? If this issue with PayPal just started happening or has it always been like this? Also, is the issue with every order?

Thanks
Katie
Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

foodsleuth
Commander (CMDR)
Commander (CMDR)
Posts: 139
Joined: Wed Mar 31, 2010 8:59 pm

Re: Paypal Standard Return To Site No Order Verification

Post by foodsleuth » Mon Jan 14, 2019 6:58 am

You can checkout with a credit card (not having a paypal account) by using Paypal Standard by clicking the Paying with "Paypal) (which I renamed to "Paypal / Credit card" otherwise it looks like they can only pay if they use Paypal.) then click on the button that says pay with debit/ credit card: See Paypal Login screen:
Image

1. If they bail out as you did, then yes, they come back to receipt page.
2. If they don't login to Paypal but use the pay with credit card option on the Paypal login as show above, they don't return to the receipt page.

Any fix for this?
Thanks!
Barb

User avatar
Katie
AbleCommerce Admin
AbleCommerce Admin
Posts: 2651
Joined: Tue Dec 02, 2003 1:54 am
Contact:

Re: Paypal Standard Return To Site No Order Verification

Post by Katie » Tue Jan 15, 2019 12:20 am

If they don't login to Paypal but use the pay with credit card option on the Paypal login as show above, they don't return to the receipt page.
I've never tested this feature, and we will need to get a developer involved to upgrade our PayPal integration because something is certainly going wrong with this option on the PayPal login screen. I don't know if there is a setting in payPal to turn this on/off. I can check on it later today, but I'm swamped this morning.
I'm using Paypal Standard.
To confirm, you are only using the IPN option on the PayPal config page in AbleCommerce? (in other words, the API keys are not in use)
Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

foodsleuth
Commander (CMDR)
Commander (CMDR)
Posts: 139
Joined: Wed Mar 31, 2010 8:59 pm

Re: Paypal Standard Return To Site No Order Verification

Post by foodsleuth » Tue Jan 15, 2019 1:37 am

Hi,
There does not appear to be any special setting on the config page that I see.

The only things filled in on my config page is my PayPal acct #, return IPN , test and live URLs.

Thanks

User avatar
AbleMods
Master Yoda
Master Yoda
Posts: 5170
Joined: Wed Sep 26, 2007 5:47 am
Location: Fort Myers, Florida USA

Re: Paypal Standard Return To Site No Order Verification

Post by AbleMods » Thu Jan 17, 2019 3:40 am

Might want to also verify the PayPal username in the Able settings is the PRIMARY email for the paypal account being used. I recall some point in the past where using an email other than the primary paypal email address would break IPN. Maybe long fixed by now, but worth a check nonetheless.
Joe Payne
AbleCommerce Custom Programming and Modules http://www.AbleMods.com/
AbleCommerce Hosting http://www.AbleModsHosting.com/
Precise Fishing and Hunting Time Tables http://www.Solunar.com

foodsleuth
Commander (CMDR)
Commander (CMDR)
Posts: 139
Joined: Wed Mar 31, 2010 8:59 pm

Re: Paypal Standard Return To Site No Order Verification

Post by foodsleuth » Thu Jan 17, 2019 4:52 am

Hi Joe,
Thanks. I'm using Paypal Standard so that user name isn't used??
Thanks,
Barb

User avatar
AbleMods
Master Yoda
Master Yoda
Posts: 5170
Joined: Wed Sep 26, 2007 5:47 am
Location: Fort Myers, Florida USA

Re: Paypal Standard Return To Site No Order Verification

Post by AbleMods » Thu Jan 17, 2019 5:02 am

My apologizes for saying 'username'. On the screen it's actually referred to as 'PayPal Account:'

You are correct the API username is for a different implementation and wouldn't be used with a PayPal Standard implementation.
Capture.JPG
Joe Payne
AbleCommerce Custom Programming and Modules http://www.AbleMods.com/
AbleCommerce Hosting http://www.AbleModsHosting.com/
Precise Fishing and Hunting Time Tables http://www.Solunar.com

foodsleuth
Commander (CMDR)
Commander (CMDR)
Posts: 139
Joined: Wed Mar 31, 2010 8:59 pm

Re: Paypal Standard Return To Site No Order Verification

Post by foodsleuth » Thu Jan 17, 2019 5:27 am

Hi,
I'm using my account#, I kind of wonder why it's working at all?? I put my primary email address in there, retested and same thing. I don't return to the receipt page.

B.

foodsleuth
Commander (CMDR)
Commander (CMDR)
Posts: 139
Joined: Wed Mar 31, 2010 8:59 pm

Re: Paypal Standard Return To Site No Order Verification

Post by foodsleuth » Thu Jan 17, 2019 5:33 am

Ok, putting my email in instead of the account number created a new problem. When I tried to void the payment via Able, it failed and says "Signature Credential arguments cannot be null " so I put my account number back.

User avatar
Katie
AbleCommerce Admin
AbleCommerce Admin
Posts: 2651
Joined: Tue Dec 02, 2003 1:54 am
Contact:

Re: Paypal Standard Return To Site No Order Verification

Post by Katie » Thu Jan 17, 2019 11:15 pm

2. If they don't login to Paypal but use the pay with credit card option on the Paypal login as show above, they don't return to the receipt page.

Any fix for this?
Thanks!
Barb
Until I can do some testing, I don't think our PayPal integration supports this option...the one that is below the "Pay with PayPal" button that says "Pay with Debit or Credit card". Our std. PP integration expects the user to be paying with their Paypal account. Otherwise, you would need to enter the API credentials for direct payments, and be using the AbleCommerce credit card payment form.
I'm using my account#, I kind of wonder why it's working at all??
In the field named PayPal Account, enter your PayPal (business) email address. This needs to match the same email that you have setup as your Primary email address within Paypal.

If you want to review your configuration, please check this page in our documentation -
http://help.ablecommerce.com/mergedProj ... paypal.htm

If you want to take credit cards, then go to the section "Enable PayPal Express or Website Payment Pro"

Hope this helps,
Katie
Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

Post Reply