Automatically Cancel Abandoned Paypal payments?

For general questions and discussions specific to the AbleCommerce GOLD ASP.Net shopping cart software.
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dandersonMLT
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Automatically Cancel Abandoned Paypal payments?

Post by dandersonMLT » Wed Feb 19, 2020 4:01 pm

We are having an issue where the customer checks out with paypal but then doesn't complete the paypal payment.
When this happens, the order is stuck in payment pending status (from what we can tell)

Does AC ever get notification that the payment was not completed and then cancel the order? Is there a way to automatically cancel/void the order if the paypal payment is not completed?

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compunerdy
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Re: Automatically Cancel Abandoned Paypal payments?

Post by compunerdy » Wed Feb 19, 2020 4:30 pm

This has been mentioned before.. wish it worked that way. Awhile back they changed it so you can make credit card payments that do not go through not create orders but paypal still allows it..

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Naveed
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Re: Automatically Cancel Abandoned Paypal payments?

Post by Naveed » Wed Feb 19, 2020 11:56 pm

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Does AC ever get notification that the payment was not completed and then cancel the order? 
If we get a payment failed or voided notification from PayPal we add a respective payment transaction record for order payment. And update the payment status accordingly.

We do not cancel the order.

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