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Automatically Cancel Abandoned Paypal payments?

Posted: Wed Feb 19, 2020 4:01 pm
by dandersonMLT
We are having an issue where the customer checks out with paypal but then doesn't complete the paypal payment.
When this happens, the order is stuck in payment pending status (from what we can tell)

Does AC ever get notification that the payment was not completed and then cancel the order? Is there a way to automatically cancel/void the order if the paypal payment is not completed?

Re: Automatically Cancel Abandoned Paypal payments?

Posted: Wed Feb 19, 2020 4:30 pm
by compunerdy
This has been mentioned before.. wish it worked that way. Awhile back they changed it so you can make credit card payments that do not go through not create orders but paypal still allows it..

Re: Automatically Cancel Abandoned Paypal payments?

Posted: Wed Feb 19, 2020 11:56 pm
by Naveed

Code: Select all

Does AC ever get notification that the payment was not completed and then cancel the order? 
If we get a payment failed or voided notification from PayPal we add a respective payment transaction record for order payment. And update the payment status accordingly.

We do not cancel the order.