No shipping Methods Available after reboot

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bhill
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Lieutenant Commander (LCDR)
Posts: 84
Joined: Mon Oct 31, 2005 5:06 pm
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No shipping Methods Available after reboot

Post by bhill » Tue May 26, 2020 12:11 pm

Hi, suddenly started receiving this error in the log after the server unexpectedly restarted.

Error obtaining rate quote for shipping method 'UPS Worldwide Express(SM)'.
Exception: The remote name could not be resolved: 'onlinetools.ups.com' Stack Trace: at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context) at System.Net.HttpWebRequest.GetRequestStream() at CommerceBuilder.Shipping.Providers.UPS.UPS.SendRequestToProvider(XmlDocument request, String url) at CommerceBuilder.Shipping.Providers.UPS.UPS.GetAllProviderShipRateQuotes(Warehouse origin, Address destination, IList`1 contents) at CommerceBuilder.Shipping.Providers.UPS.UPS.GetShipRateQuote(Warehouse origin, Address destination, IList`1 contents, String serviceCode) at CommerceBuilder.Shipping.Providers.ShippingProviderBase.GetShipRateQuote(IShipment shipment, String serviceCode) at CommerceBuilder.Shipping.ShipMethod.GetShipRateQuote(IShipment shipment)

This is for all carriers. Error obtaining rate quote for shipping method 'USPS Priority Mail'.
Exception: The remote name could not be resolved: 'production.shippingapis.com'

Please someone help, we don't have any vary by weight methods set up and can't take orders. I guess while I wait for a response, I'll try and set some of those up. thanks!

AbleCommerce for ASP.NET
VERSION: 7.0.92.9168
Release Label: GoldR12
DATABASE: NHibernate.Dialect.MsSql2005Dialect
.NET CLR v4.0.30319.42000
ASP.NET TRUST: Unrestricted

AblePlugins.FedEx: 7.8.4666.21205
AjaxControlToolkit: 4.1.51116.0
AntiXssLibrary: 4.0.0.0
Castle.Core: 2.5.1.0
Castle.Windsor: 2.5.1.0
CommerceBuilder: 7.92.5967.6674

CommerceBuilder.UPS: 7.91.5742.35366
CommerceBuilder.USPS: 7.92.5959.27697

bhill
Lieutenant Commander (LCDR)
Lieutenant Commander (LCDR)
Posts: 84
Joined: Mon Oct 31, 2005 5:06 pm
Location: Institute

Re: No shipping Methods Available after reboot

Post by bhill » Tue May 26, 2020 1:08 pm

It was the DNS on the server. Needed to be updated
:) problem solved

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