Product Export Not working

The AbleCommerce data exchange is a useful feature for importing and updating data. The Data Exchange feature (just like the 7.0.x data port) is only supported via the forums or paid support.

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janice
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Product Export Not working

Post by janice » Sat Aug 02, 2014 4:41 pm

I'm trying to export my products, and it is saying the operation is confirmed but it doesn't show up in the admin panel, nor is it in the \App_Data\DataExchange\Download\ folder. Has anyone else had this problem and have you resolved it?

Thank you,
Janice

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Katie
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Re: Product Export Not working

Post by Katie » Sun Aug 03, 2014 6:49 am

Make sure that the application has full permission to the data exchange folers (Network Service account). I have not heard of this happening before. You can look in the error log to see if anything is recorded (Help > Error Log). It also helps to know what version you are working with.

Thanks
Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

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jmestep
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Re: Product Export Not working

Post by jmestep » Mon Aug 04, 2014 3:57 am

I have had it happen a couple of time, but when I looked a little later, the file was there. The routine seems to run very slowly so there is no performance impact on the site, which is good.
Judy Estep
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janice
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Re: Product Export Not working

Post by janice » Mon Aug 04, 2014 9:43 am

No still not there. What is "a little later?" It's been two days.

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jmestep
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Re: Product Export Not working

Post by jmestep » Tue Aug 05, 2014 3:46 am

A little later was between 1/2 hour and 2 hours, depending on the number of products. What version of Gold are you on? Are you doing all products or certain products? I could check on one of my test sites.
Judy Estep
Web Developer
jestep@web2market.com
http://www.web2market.com
708-653-3100 x209
New search report plugin for business intelligence:
http://www.web2market.com/Search-Report ... -P154.aspx

janice
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Re: Product Export Not working

Post by janice » Tue Aug 05, 2014 1:22 pm

Judy,
We are doing all products. Version 7 Thank you.

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Katie
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Re: Product Export Not working

Post by Katie » Tue Aug 05, 2014 2:08 pm

I've never seen anyone report that the file is not appearing, so I will ask the same questions as before -
Make sure that the application has full permission to the data exchange folders (Network Service account). I have not heard of this happening before. You can look in the error log to see if anything is recorded (Help > Error Log). It also helps to know what version you are working with (the exact version and build).
Thank you for choosing AbleCommerce!

http://help.ablecommerce.com - product support
http://wiki.ablecommerce.com - developer support

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jmestep
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Re: Product Export Not working

Post by jmestep » Wed Aug 06, 2014 3:49 am

I did both a product and variants export, exporting all fields, and had no problem. There are 1555 entries in the products table and 301 entries in the productvariants table on my test site.
Judy Estep
Web Developer
jestep@web2market.com
http://www.web2market.com
708-653-3100 x209
New search report plugin for business intelligence:
http://www.web2market.com/Search-Report ... -P154.aspx

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