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Product Export Not working
Posted: Sat Aug 02, 2014 4:41 pm
by janice
I'm trying to export my products, and it is saying the operation is confirmed but it doesn't show up in the admin panel, nor is it in the \App_Data\DataExchange\Download\ folder. Has anyone else had this problem and have you resolved it?
Thank you,
Janice
Re: Product Export Not working
Posted: Sun Aug 03, 2014 6:49 am
by Katie
Make sure that the application has full permission to the data exchange folers (Network Service account). I have not heard of this happening before. You can look in the error log to see if anything is recorded (Help > Error Log). It also helps to know what version you are working with.
Thanks
Re: Product Export Not working
Posted: Mon Aug 04, 2014 3:57 am
by jmestep
I have had it happen a couple of time, but when I looked a little later, the file was there. The routine seems to run very slowly so there is no performance impact on the site, which is good.
Re: Product Export Not working
Posted: Mon Aug 04, 2014 9:43 am
by janice
No still not there. What is "a little later?" It's been two days.
Re: Product Export Not working
Posted: Tue Aug 05, 2014 3:46 am
by jmestep
A little later was between 1/2 hour and 2 hours, depending on the number of products. What version of Gold are you on? Are you doing all products or certain products? I could check on one of my test sites.
Re: Product Export Not working
Posted: Tue Aug 05, 2014 1:22 pm
by janice
Judy,
We are doing all products. Version 7 Thank you.
Re: Product Export Not working
Posted: Tue Aug 05, 2014 2:08 pm
by Katie
I've never seen anyone report that the file is not appearing, so I will ask the same questions as before -
Make sure that the application has full permission to the data exchange folders (Network Service account). I have not heard of this happening before. You can look in the error log to see if anything is recorded (Help > Error Log). It also helps to know what version you are working with (the exact version and build).
Re: Product Export Not working
Posted: Wed Aug 06, 2014 3:49 am
by jmestep
I did both a product and variants export, exporting all fields, and had no problem. There are 1555 entries in the products table and 301 entries in the productvariants table on my test site.