Problem with ForgotPassword - urgent

[pradyuman]

Hi all,

my AbleCommerce7.0 store is working properly.

There is a problem with Forgetpassword.

Please have a look at link
http://216.139.230.124/login.aspx?Retur ... count.aspx

please enter valid email address to forget password screen and press next button, it will display u alert dialog say
---------------------------
Microsoft Internet Explorer
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The specified string is not in the form required for an e-mail address.
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OK
---------------------------

email address is valid still here this will display this error message, I gone through usercontrol of forgotpassword, but I didn't find any statement like this in same control.

Please anyone help me.

Thanks

[Shopping Cart Admin]

Hello,

What build are your running?

[alee337]

We are running AC 7.0

Any help is greatly appreciated. Thanks.

Alan

[Shopping Cart Admin]

Hello Alan,

What build are your running? b9343, 10152, etc?

See

Admin > Help > About

There you will find the build number.

[alee337]

Here is what I am running:

PLATFORM: ASP.NET
VERSION: 7.0
BUILD: 10125

The feature seems to be working (because i receive the email to retrieve a new password) but I still get that error message seen in the screenshot pradyuman posted. What is going on here?

Also, was there any way I can have the password field be set to 6 characters (irrespective of upper case, lower case, and numeric)? Looks like when you create a new password, it has to be 8 characters, which is way too long. The original password character count is 6, but I'd also like to have this field be ANY character (irrespective again of upper and lower case, and numeric value).

We are trying to wrap this site up ASAP, so any input on how to fix these issues is greatly appreciated.

Thank you in advance.

Alan

[Shopping Cart Admin]

Hello Alan,

I just tested it on my build with with I though might be the issue the underscore in the email (_), however it worked. The original page doesn't have the custom left navigation and the other form you have added to it in your example above. I would try removing the extra items, one at a time until you figure out which component doesn't play nice when added to the page.

[pradyuman]

HI,

We checked that underscore ("_") is not what the problem is. As it gives same Error while using Email address not having "_".

Please any one tell us where I find this message in code, I made searched in entire project but I didin't find this Message.

[Shopping Cart Admin]

Hello Alan,

The original page doesn't have the custom left navigation and the other form you have added to it in your example above. I would try removing the extra items, one at a time until you figure out which component doesn't play nice when added to the page.

[alee337]

we're still not having any luck correcting the error...does anyone have suggestions on how to fix this?

thanks.

Alan

[Shopping Cart Admin]

Hello Alan,

Have you removed your customization from the page, per my suggestions above? The default page is working properly in our testing here.

[mazhar]

Well guys i am unable to reproduce the problem, tested on both the IE7 and IE6. Am i missing something?