Production Site generated DEMO order, again!

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nickc
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Production Site generated DEMO order, again!

Post by nickc » Wed Mar 18, 2009 5:09 pm

Very odd. My production web site just produced an order as if it was running in "demo" mode; Order and OrderShipment address information overwritten with "DEMO" in every field.
Fortunately, anonymous customer address info was preserved in ac_Addresses.
No errors in Able logs, web server event logs. Somewhat troubling - any guesses as to cause?
Last edited by nickc on Wed Jun 03, 2009 10:45 am, edited 1 time in total.

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Logan Rhodehamel
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Re: Production Site generated DEMO order

Post by Logan Rhodehamel » Thu Mar 19, 2009 10:30 am

Can you confirm that the store has not been set to run in demo mode? Check under Configure -> Security -> Licensing.
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nickc
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Re: Production Site generated DEMO order

Post by nickc » Thu Mar 19, 2009 12:38 pm

Unless done without my knowledge (unlikely but possible, I guess), no - and would have had to be changed back as well.
Is there any audit for that?
First thing I did was quickly check the ablecommerce.config file.
Then I followed the same path through the site as the user did for the DEMO order, except I used a coupon for payment instead of a credit card. My order was correct (phew).
After that, I dug out the correct address info and manually updated the order and order shipment records, and resent order confirmation email (after adding a note) to the site user.
Hasn't happened since.

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nickc
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Re: Production Site generated DEMO order, again

Post by nickc » Wed Jun 03, 2009 10:43 am

Eeek! This happened again. Any way to trace what might be contributing to this problem? What might cause this? There is no way that DEMO mode was on at the time.

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Re: Production Site generated DEMO order, again!

Post by nickc » Thu Jun 04, 2009 11:50 am

Ok - this gets a little weirder.
Now I have an order that has correct address info in ac_Orders, but DEMO info in ac_OrderShipments.
We've recently done substantial refactoring of the Able UI (converted to web project), so I suspect that is of some influence here.
Please, please - what is the logic for address info getting replaced in orders?

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Re: Production Site generated DEMO order, again!

Post by nickc » Thu Jun 04, 2009 12:38 pm

And another DEMO order.
We also use multiple domains (3) in our license - could that be a factor?

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