Trouble entering order to ship to Canada

[TomV]

I have a client that is trying to enter an order in the admin side that is to be shipped to Canada. We are getting an error message saying:No valid shipping method is available. We have Canada set up in our shipping options. Any ideas what may be happening?

This is part of the address:
City: Mississauga
State / Province: Ontario
ZIP / Postal Code: L5R 4B5

Thanks!

(running 7.0 RC2)

[AbleMods]

By any chance are the shipping methods set to Contiguous US instead of All Zones?

[TomV]

I verified that both Canada and the US are set to all states/provinces. Still getting the same error message, though.

[jdarby]

I believe the issue is with the formatting of the postal code, I'm doing research on this right now and this is the first thread I've seen regarding it...

Example: I have a zone setup for Quebec with the postal code J4T*. In the shipping estimator, I can enter "j4t1g9, j4t 1g9, J4T1G9, J4T 1G9" or any other combination of upper and lower cases and with or without the space and it will reformat it to "J4T1G9" and give me my rates. However, once I get to the checkout pages, if I don't enter it according to the zone definition (at least beginning with the capital J4T, anything after that doesn't matter, space or no space or caps) I get the message saying no shipping methods available.

I think this is pretty weak/buggy behavior and could cause for a lot of dropped orders from international customers that get frustrated.

[mazhar]

I believe the issue is with the formatting of the postal code, I'm doing research on this right now and this is the first thread I've seen regarding it...

Example: I have a zone setup for Quebec with the postal code J4T*. In the shipping estimator, I can enter "j4t1g9, j4t 1g9, J4T1G9, J4T 1G9" or any other combination of upper and lower cases and with or without the space and it will reformat it to "J4T1G9" and give me my rates. However, once I get to the checkout pages, if I don't enter it according to the zone definition (at least beginning with the capital J4T, anything after that doesn't matter, space or no space or caps) I get the message saying no shipping methods available.

I think this is pretty weak/buggy behavior and could cause for a lot of dropped orders from international customers that get frustrated.

You seems to be right. Created a new bug report you can track progress on this here
http://bugs.ablecommerce.com/show_bug.cgi?id=8776

[AbleMods]

I believe the issue is with the formatting of the postal code, I'm doing research on this right now

Nice digging - that probably took some time to narrow down, well done

[jdarby]

I believe the issue is with the formatting of the postal code, I'm doing research on this right now and this is the first thread I've seen regarding it...

Example: I have a zone setup for Quebec with the postal code J4T*. In the shipping estimator, I can enter "j4t1g9, j4t 1g9, J4T1G9, J4T 1G9" or any other combination of upper and lower cases and with or without the space and it will reformat it to "J4T1G9" and give me my rates. However, once I get to the checkout pages, if I don't enter it according to the zone definition (at least beginning with the capital J4T, anything after that doesn't matter, space or no space or caps) I get the message saying no shipping methods available.

I think this is pretty weak/buggy behavior and could cause for a lot of dropped orders from international customers that get frustrated.

You seems to be right. Created a new bug report you can track progress on this here
http://bugs.ablecommerce.com/show_bug.cgi?id=8776

Thanks, much appreciated. We're implementing Canadian shipping zones here in the next week or so and will look forward to having this corrected so that our Canadian users will have minimum issues. Any estimate as to when 7.0.5 will be released?

[jdarby]

I believe the issue is with the formatting of the postal code, I'm doing research on this right now

Nice digging - that probably took some time to narrow down, well done

Yeah, it was a bit of a pain, but it became obvious once I started messing with the shipping calculator and the following checkout pages. For the time being, I'll likely add both the uppercase and lowercase wildcards (J4T* and j4t*, etc.) so that all users can enter it. However, the uppercase and lowercase MUST be in their own zones. If you put J4T* and j4t* in the same zone, AC will only accept the uppercase as valid.

[AbleMods]

However, the uppercase and lowercase MUST be in their own zones

If the text case is the issue, why not just force upper-case only on the postback of the field?

[jdarby]

However, the uppercase and lowercase MUST be in their own zones

If the text case is the issue, why not just force upper-case only on the postback of the field?

I'm guessing that's what their fix will be. I'm not an experienced programmer, not sure I can tackle that one without sending the site into FUBAR status

[AbleMods]

Checkout is the last place for FUBAR, that's for sure.

What's your version of AC7 ?

[jdarby]

VERSION: 7.0.3
BUILD: 12458