Inventory Backorder Notification Customization

[tachia]

Does anyone have a solution or customization for customers to be able to order backordered/out of stock items, but it does give them a notification on the page and/or basket that the item is on backorder?

I would like customers to be able to order an item that is out of stock, but would like to note that it’s on backorder in the basket/product page. Now, if I have show out of stock on the product page, but allow backorders the product does not show the customer that it’s "out of stock." Can this be corrected or is this a modification that is needed. Can this be modified?

A good example is bare necessities: http://www.barenecessities.com/Chantell ... ,size,.htm
(try ordering the 36G in Black and it tells you that it’s on backorder, but you can still add it to the cart. Also, when you add to the basket, it shows up in red as a reminder that this item will not ship for 2 to 3 weeks). If anyone can work on this customization for me, please let me know. I'm a new user for ablecommerce and I really do not do any development work.

Tachia

[mazhar]

Give a try and locate the following code in ConLib/BuyProductDialog.ascx.cs file

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if (store.EnableInventory && store.Settings.InventoryDisplayDetails
            && (_Product.InventoryMode != InventoryMode.None) && (!_Product.AllowBackorder))

and make it look like

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if (store.EnableInventory && store.Settings.InventoryDisplayDetails
            && (_Product.InventoryMode != InventoryMode.None) )

Now locate the following code

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if ((inv.InventoryMode == InventoryMode.None) || (inv.AllowBackorder)) return;

and make it look like

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if ((inv.InventoryMode == InventoryMode.None)) return;

Save the file and give it a try.

[tachia]

Thanks Mazhar,

It's working on the product page, but does not show the backorder in the shoppong cart. Can the backorder reminder be added to the shopping cart page?

[mazhar]

It's working on the product page, but does not show the backorder in the shoppong cart. Can the backorder reminder be added to the shopping cart page?

You can put the message in LineMessage field of the product being purchased and then use this info in basket page.

Edit the ConLib/BuyProductDialog.ascx.cs file and locate the GetBasketItem method and findout its very last statement

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return basketItem;

and replace it with following code

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InventoryManagerData imd = InventoryManager.CheckStock(_ProductId);
        if ( _Product.InventoryMode == InventoryMode.Product && imd.InStock <= 0 )
        {
            string outOfStockformat = Token.Instance.Store.Settings.InventoryOutOfStockMessage;
            string outOfStockMessage = string.Format(outOfStockformat, imd.InStock);
            basketItem.LineMessage = outOfStockMessage;
        }
        else
        if (_Product.InventoryMode == InventoryMode.Variant && AvailableProductOptionsCount() == 0)
        {
            string outOfStockformat = Token.Instance.Store.Settings.InventoryOutOfStockMessage;
            string outOfStockMessage = string.Format(outOfStockformat, 0);
            basketItem.LineMessage = outOfStockMessage;
        }

        return basketItem;

Now edit the ConLib/Utility/BasketItemDetails.ascx.cs file and locate the following code

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phProductName.Controls.Add(new LiteralControl(link));

and make it look like

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phProductName.Controls.Add(new LiteralControl(link));
                    phProductName.Controls.Add(new LiteralControl("<br />" + _BasketItem.LineMessage + "<br />"));

That's it. Now the backorder message will be available in basket as well.

TIP When customer will checkout and order will be placed these basket item messages will be copied in order items line messages. So this information will be available to you in order confirmation email as well. All you need to iterate over the order items and print their line messages and you will have these back order messages in Email sent to customer as well.

[CASE]

Is there a way to just have the shopping basket display the backorder message. We are using an external catalog and adding products to the cart from there. Ideally, we'd like to tell the cart to look at the product inventory, and if it =0, then tell the purchaser that the item is on backorder. Is this possible?

[mazhar]

Yes possible when customer is redirected to the cart with product you can check product.InStock value and if its 0 then you can display back order message to customer.

[wilhud]

Hi Mazhar,

This was a very helpful post in helping me get the In Stock/Backorder status shown easily on the site.

I tried using the code for the basket and alsthough I can see the line breaks, for some reason it's not outputting the _BasketItem.LineMessage

Just shows up blank. Is there an extra step I'm missing? I even tried removing the if then from my GetBasketItem to just send a static LineMessage value and the content still would not display. I've got to be missing something, just not sure what it would be.

I'm currently running AC 7.0.2

Wil

[wilhud]

Actually, upon further testing, it does work when adding a product from the product page. However, when adding a product from any list page, the Message does not show in the cart. I'm guessing the code will need to be placed elsewhere. I'll dig deeper into it to see if I can find where to put it.

Wil

[Diavan]

One thing I noticed that if a line message is added to the Basket Item when Add to Cart button is clicked from anywhere in the site "multiple" times - it would create separate basket Items, even though the product being added is the same.

Instead of adding this Info to the line message on the Add To Cart clicks I rather added the similar code to the BasketItemDetail control to grab the Inventory info and display a text if the total added items to cart exceed the stock count.

May have to do the same thing while checking out so the messages are saved to the ordered items.