Not able to login after migrating to 7.0.7

[hubsun]

Hi,

I have migrated my shopping cart from 7.0.0 to latest 7.0.7 version.
I have done all post upgrade tasks. But in the login page i am not able to login. When I click on Sign In button, nothing is happening. In the status bar i can see some error message as below,

Error on Page

Details:
Line: 206
Char: 5
Error: 'null' is null or not an object
Code: 0
URL: http://..../Login.aspx

If any one faced similar problem, can help me how to resolve this issue.

Thanks in advance,
Sunil

[Katie]

Hello Sunil

This is a big upgrade, but it should be possible.

- Make sure that all DLLs in the \bin\ folder were updated and the server was restarted to clear out any caching.

- Confirm the upgrade scripts were all executed. You can re-access the upgrade script and it will check to see if there are any pending upgrade scripts. If there are none, then don't reapply the upgrade.

- Open your web.config file and make sure that it was updated by the upgrade routine, or that you have manually made the updates yourself. Keep in mind that AC now supports 3 flavors of Asp.Net and you must be using the correct DLLs and web.config for your version (2.0, 3.5, or 4.0)

- If you have many any customizations to your controls in the \conlib\ folder, then these will need to be merged with the new files.

Let us know if you have any questions.

Thanks,
Katie

[hubsun]

Hi,

I once again verified all the updates and all are done as mentioned in the Help, but no improvement. Still not able to login from the login page.

When i see the error console for FireFox browser i can observe the following errors,

Error: ctl00_wpm_Login_ctl01_SearchValidation is null
Source File: http://.../Login.aspx
Line: 344

Error: document.getElementById("ctl00_wpm_Login_ctl01_SearchValidation") is null
Source File: http://.../Login.aspx
Line: 434

Error: val is null
Source File: http://.../ScriptResource.axd?d=KHr7R-Dwtt0pmy4qcROSjq0_TPW6cYri1Ci7MbvQTz3C99KvsDOjQNSU_FNl5AT6IPSLKt8EGfvYg2_cYNL2OMJrGyMDxwQqYuv7vuCb4hpdGVHnsCE4Lx4aBtcOtzmufghESyKiLmBZNNIzOpuDFbM46jc1&t=634459974137499780
Line: 205

May be these errors stoping logging in from login page.

Any help on this?

Thanks,
Sunil

[Katie]

Sunil,

Unfortunately, I don't recognize any of the errors you listed.

The only suggestion I can offer is to revert to your backups...and try again. Something went wrong. We test the upgrades all the way back to version 7.0.

This might be one of those times that paid support would be best. Someone can work with you in our case system and login to your server and see what's going on.

Sorry,
Katie

[hubsun]

Hi Katie,

Thanks for the reply. I did the same thing. Restored 7.0.0 and again started the migration process, but still got the same issue.

Thanks,
Sunil

[Katie]

Sunil,

Are you absolutely certain the database is upgrading? Going from version 7.0, there should have been several upgrade scripts that ran for the upgrade. Did you see that this step completed? To be sure, you can re-access the /install/upgrade.aspx page. If there were any scripts that didn't get run, it should find them. I was a little worried about this part since the upgrade spans so many versions.

The other common issue is that you might be using custom controls (check \conlib\custom\ folder), and these files have not been updated with the latest code.

I hope this helps Sunil. Good Luck.

Katie

[hubsun]

Hi Katie,

I am sure that all steps of upgradation are done.
One thing is our earlier version is 7.0.0(build - 9381) and we are trying to upgrade to 7.0.7. In the upgrade help it is mentioned as below,

* These instructions apply to installations running AbleCommerce 7.0.0 - 7.0.5 (you must not have a build number lower than 9879)

This makes any issue as our build is 9381?

Also after migration in the Login page, when we click on Register button with out providing any values, we are getting validation messages in the top. Whereas in the same page if we click on Sign In button with out providing any values it is not doing any thing even not firing validations. Is this helpful to find out my issue?

Thanks,
Sunil

[Katie]

Sunil,

Yes, this is the problem. Build 9381 is a beta version and must be upgraded to 7.0.0 build 9879 first. Once that is working, then you can apply the upgrade to version 7.0.7.

We have a FAQ at our help site, What is my upgrade path?

http://help.ablecommerce.com/faqs/ablec ... _path_.htm

At the bottom of this page, you'll see instructions specific to your build. The download should be available with your order. If not, just use your order to make a request.

Good detective work...but again, make sure your upgrade to 7.0.0 is working before continuing on with the full upgrade.

Katie

[hubsun]

Hi Katie,

Where can i get the files for upgrade to 7.0.0 build 9879?
Can I download these from site or complusory need to make request for the files?
Is there any place where i can download the files without making request in the account?

thanks,
Sunil

[Katie]

Sunil,

The download to upgrade to version 7.0.0 build 9879 is attached to your order.

Thanks
Katie

[hubsun]

Hi Katie,

I migrated to 7.0.0(9879) Final version and then to 7.0.7. Still getting the same error and not able to login.

Thanks,
Sunil

[Katie]

Hi,

I had asked if could upgrade to 7.0.0, and to make sure this is working before continuing on with the bigger upgrade.

After appying the first upgrade, did you make sure the installation was still functioning and that you could login?

If it was working, then you need to bring the install back to that point. I'd highly recommend purchasing some support time at this point. It might be very difficult and time consuming to try and solve this issue. There are many steps that need to be checked and double-checked. To do this, we would need to access your files through FTP. That is best handled through our customer service case system.

Thanks,
Katie