Crash performing a Quick Sort in a category

[michaeltansley]

Hi,
Our web person while doing a Quick Sort in a Category had an error message returned:

We are sorry but the page you are trying to access has experience an error. Please contact (our support email) to report this error.

I was able to reproduce this error on my machine. Where would we start looking for details of what caused this and what are some possible things.

I was thinking in terms of some corrupt data but that's only my guess.

Thanks

Michael

[abradley]

Try checking the error log to get more of a detailed error message. Its under Help >> Error Log

[michaeltansley]

I should have thought of that. Sorry. I'm fairly new to having to look after this installation at our company.

[abradley]

No worries! Welcome! I am very new to Able as well, and definitely the entire Microsoft stack. I was a Rails developer beforehand, and learning a whole new stack can be difficult!

Everyone on this forum is super helpful! They have already become my go-to for any help I need, so make yourself at home

[michaeltansley]

Thanks Austin.

There are a number of these in the log.

Exception: Exception of type 'System.Web.HttpUnhandledException' was thrown. Stack Trace: at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) Inner Exception: Row was updated or deleted by another transaction (or unsaved-value mapping was incorrect): [CommerceBuilder.Products.Product#1106] Inner Exception Stack Trace: at CommerceBuilder.DomainModel.EntityWithTypedId`1.Save() at AbleCommerce.Admin.Catalog.SortCategory.SaveButton_Click(Object sender, EventArgs e) at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)


Row was updated or deleted by another transaction. Does this mean that somehow another admin was doing something at the same time?

[jmestep]

It could mean that or it could be a different problem. What build of Gold are you using?

[michaeltansley]

We are using build 5078.

Version is 7.0.8.5078