Need help please with annoying error

[VIPER7]

My site: http://www.drumcityguitarland.com

Users cannot check out. Can someone please help test and assess what may be going on?

Essentially, when we go to check out, we're getting this error message:

We are sorry, but the page you are trying to access has experienced an error.

Please contact info@drumcityguitarland.com to report this problem.

I have rebooted the entire server, to no avail. I started by recycling the app pool, but that didn't help either.

Any help greatly appreciated. Thank you!

In looking at my AC logs, I have a lot of this type of error being logged currently:

An error has occured at https://www.drumcityguitarland.com/Chec ... dress.aspx
Exception: Exception of type 'System.Web.HttpUnhandledException' was thrown. Stack Trace: at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context) at System.Web.UI.Page.ProcessRequest(HttpContext context) at ASP.checkout_editbilladdress_aspx.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) Inner Exception: Could not find a part of the path 'D:\home\AmoreFineJewelers.com\web\controls\CountryListBox\Data\log1.txt'. Inner Exception Stack Trace: at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath) at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost) at System.IO.StreamWriter.CreateFile(String path, Boolean append, Boolean checkHost) at System.IO.StreamWriter..ctor(String path, Boolean append, Encoding encoding, Int32 bufferSize, Boolean checkHost) at System.IO.StreamWriter..ctor(String path, Boolean append) at AbleCommerce.Checkout.EditBillAddress.BillingPageContinue_Click(Object sender, EventArgs e) at System.Web.UI.WebControls.Button.OnClick(EventArgs e) at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) at System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

Dennis

[VIPER7]

This is just annoying! I have even tried creating a different application pool and assigning it but still get the error. Is there some debugging mode I can turn on to have a look at the actual error?

[nadeem]

To see the actual error, please set custom errors to off in web.config file something like this :

Code: Select all

<CustomErrors mode="Off" defaultRedirect="~/Errors/GeneralError.aspx">

[mikek]

It seems that your site configuration has not been set properly with your hosting provider:

"Could not find a part of the path D:\home\AmoreFineJewelers.com\web\controls\CountryListBox\Data\log1.txt"

In case you need professional development and hosting assistance with your AbleCommerce site please send me message
and I would be happy to assist.