Server backup crashes site

[milstencil]

Site has been running fine, and I mean really great, for the first week of its life. Thursday morning when
server backed up, the site crashed. They were able to get back online by rebooting the data base.
Last night the same problem. I would appreciate any help.
Error message below.
Thanks,
Rick

[AbleMods]

Either they're shutting down SQL services on the SQL server during backup (big no-no) or their SQL server lags during the backup causing logins to timeout.

It would have to be a pretty weak SQL server to lag so bad during backup that it cannot authenticate a SQL login from the site. Or they've got the priority on the backup jacked up so high that the server won't let anything else happen until it's done.

My guess is their backup procedure involves stopping SQL server services so their backup software doesn't throw any open-file errors. Easy mistake to make if you're not fluent with SQL server management and deployment.

Either way, the problem is on their server and has nothing to do with your website software. AC7 runs just fine when using standard SQL backup practices on adequate equipment.