Refund Process

[Carolharry]

I am testing the refund section in AbleCommerce.
1. I buy a product for 20$ and go to Orders--->Payments and select Issue Refund.
2. I made a partial refund of 5$ and the refund transaction was successful.

Problem:-
The order status is "Unpaid" and when I go to user receipt page, It showing me in red saying 5$ payment due.

How do I do the refund process correctly. Can anyone please let me know.

First payments record has 20$ as amount. When I refunded same Payment record was update to 15$. If this is the case how do I identify that some refund has happened on in this transaction.

Any help please.

Thank you,
Carol

[mazhar]

If you don't want pending payments alert to be show to customers after making refund then you need to adjust order total. After making refund change order total as well. You can also check transactions on payment page to check if there is any refund made or not.

[Carolharry]

Hi Mazhar,

The solution you gave is not working. I update ordertotal in the database, then when I visit the page again it's showing the same payment due. There is some check going on in the code which is reversing my changes.

How come when a refund is made AC looks at it as payment due that needs to be collected in the future. AC is having so many other statuses that I am not able to figure out what a happens when a status is changed.

Can you please help further. What is the AC recommended way to do a refund process and not show payment due to the user again after refund is done.

Appreciate your help.

Thank you,
Carol

[mazhar]

Do not make change directly into database. Go to order and then select edit order items tab. Then manually add a credit item with amount you refunded it will automatically adjust order total.

[Carolharry]

Hi Mazhar,

Just to confirm if I got you right, to make a refund

1. I go to particular Order, select Payments tab and in Tasks drop drown select Issue refund and enter amount to be refunded. This is the place where gateway transaction happens.
2. Go to EditOrderItems in that tab, Click on add Other Item and select credit and enter the same amount which was refunded earlier.

Did I get you right?

Thanks for you help.

Carol

[mazhar]

Yes

[WylieE]

Think double entry book-keeping. Your credits need to match your debits.