How Change Shipping Method After Order Placed

[ZLA]

On the admin side, how do you change the shipping method for a shipment? This is a drop ship model where orders are reviewed before being sent to the vendors. There are various scenarios where we need to change the method from express to standard or vice-versa.

Do I really have to tell my client they need to
1. Add another item to the order
2. Select shipping
3. Provide the name and price
4. Delete the original shipping method

Please telll me there's a simpler way!

If they do change the shipping method and change the total for the order, how is that billed / refunded to the customer from admin? Is the procedure different if we've retained the credit card information?

[wilhud]

Did you ever figure out a solution for this? We're currently running ablecommerce and our customer service is trying to change the ship method with no way of doing it. Even adding a new line item to the order does not appear to modify the ship via that was originally selected. We're using AC 7.02.

Another issue I'm finding is also adding in gift wrap. We can add items, descounts, etc. after the order is placed, but how can gift wrap and a gift wrap message be added after the order is placed? I can't seem to find this option anywhere. Am I missing it or is it not there?

Wil

[ZLA]

I think they improved some of this with 7.0.3.

In 7.0.2, rather than what I described above, it is a little more efficient to add a new shipment and transfer the items. By creating a new shipment, I believe you can select the shipping method so you don't have to enter its name directly. But you may still have to enter the price manually.

I haven't worked with gift wrap items so I can't advise you. I suggest you post a separate topic about that so this one doesn't get confusing.

[wilhud]

You're right. After I posted my question, I sat and went through the order details and found that adding a shipment with the new Ship Method as you described and then merging the merchandise into the new shipment worked for what we needed. Semi-manual, but not too hard.

I'll have to make a post about the gift wrap, as you mentioned.

Thanks,
Wil