Here is my drop ship model scenario:
- Vendor Notifications are not automatically triggered.
- Custom code generates separate vendor emails when order status is changed from Shipment Pending to Shipment Approved (a custom status). The custom code and template generate one email per vendor that only includes that vendor's products.
1. It is not possible to manually regenerate a single vendor's email for a placed order. Manually sending the vendor notification email template from the Order Summary tab under View Order will only send it to the customer. Moreover, the custom code above is not triggered and generates an invalid email. A working solution to resend vendor emails is to:
- BCC the custom vendor email template to the merchant.
- Use your email client to forward / reply all the email copy back to the vendor as needed.
2. As a suggestion, the correct place to have a manual vendor notification is under View Order -> Shipments -> Packing List which brings up the items for a given destination. All that is needed is an email vendor button and a drop down for the vendors for the products in that shipment.
3. What would be the best way to defer email notification for selected vendors in a multiple vendor situation? For example, we may have an order with two gift items, both going to the same destination, but from separate vendors. If vendor A usually ships in 2 weeks but vendor B usually ships in 4 weeks, we want to notify vendor B right away but email vendor a week or two later so that the recipient receives both packages around the same time.Can anyone suggest how I might modify my scenario to incorporate this situation?
Thank you.