How do you change shipping method and recalculate?

AbleMods · Post by **AbleMods** » Thu Dec 06, 2007 1:00 pm

I have a customer who has requested a change from overnight to standard shipping. The order is already placed with overnight calculated.

How do I change the shipping to standard and recalculate freight charges?

Will · Post by **Will** » Mon Mar 17, 2008 11:29 am

Joe, did you ever figure out how to do this? Our fulfillment folks are asking me the same question.

Thanks.

AbleMods · Post by **AbleMods** » Mon Mar 17, 2008 11:37 am

Shipping freight is added as a hidden line item to the order.

Currently you have to manually recompute the new freight charge and edit the line item in the Order Items page. There is no way to automatically compute a new charge and have the order adjusted by the system.

Will · Post by **Will** » Mon Mar 17, 2008 11:42 am

How are you handling capturing the extra charges if they want to upgrade?

Say if an order total is $20 w/UPS Ground and is $30 w/UPS 2nd Day Air, how are you capturing the $30 if your original auth is only for $20?

AbleMods · Post by **AbleMods** » Mon Mar 17, 2008 11:45 am

If you alter the order balance after an order is paid, you can instruct the customer to return to the order and click the View Order button.

Once the order details are displayed, a "Pay Order" or "Pay Balance" button will appear on the right that allows payment of the balance remaining. It only accepts credit card though, regardless of the original form of payment.

Will · Post by **Will** » Mon Mar 17, 2008 11:51 am

Super. Thanks!

Will · Post by **Will** » Mon Mar 17, 2008 12:14 pm

I spoke too soon.

If I go to my account, click view order, and view the order details page, there's no button to add a payment. I even rolled everything back to the standard AbleCommerce code.

Is there a setting somewhere I need to set?

Will · Post by **Will** » Mon Mar 17, 2008 12:28 pm

Hmm... in the file structure I'm seeing:

- a "Pay My Order Page" scriptlet which contains a PayMyOrderPage control

I don't see anything in the My Order page that would generate a link to this or make the control visible.

What code on your "My Order" page generates a link to this form?