Denied Credit Card Orders - Note code revision

nickc · Post by **nickc** » Fri Mar 28, 2008 7:10 pm

I've just moved my store from test to live mode for credit processing (authorize.net) and I'm seeing some behavior I didn't expect. When a credit card purchase is denied, the order is still created. This is not what I want. I would prefer that the user see a notice that their card was denied, and allow them to select an alternate method of payment (or retry). Can this be done natively with AC7?

-Nick

compunerdy · Post by **compunerdy** » Fri Mar 28, 2008 7:15 pm

viewtopic.php?t=6857

nickc · Post by **nickc** » Fri Mar 28, 2008 7:28 pm

hmm. thanks - I never would have thought of this as a "feature" - I've been limiting my searching to the general forum.

nickc · Post by **nickc** » Thu Apr 03, 2008 3:14 pm

If anyone is interested, until this issue is resolved by Able, I've automated cancellation of orders that are checked out with a denied credit card, so I don't have to manage them. I'm using an anonymous checkout so there is no account for the site user to return to and fix the problem themselves. Coupons and Gift Certificates used in tandem with these orders are restored so they can be reused.

In Checkout\PaymentForms\CreditCardPaymentForm.ascx, below

Code: Select all

CheckoutResponse checkoutResponse = basket.Checkout(checkoutRequest);

insert

Code: Select all

            if (payment.IsFailed)
            {
                Order cancelorder = new Order();
                cancelorder.Load(checkoutResponse.OrderId);
                // restore coupons 
                if (cancelorder.Coupons != null && cancelorder.Coupons.Count > 0)
                {
                    foreach (OrderCoupon oc in cancelorder.Coupons)
                    {
                        oc.Delete();

                        // Alternate method, preserve database record and add one more use
                        // Coupon c = new Coupon();
                        // c = CouponDataSource.LoadForCouponCode(oc.CouponCode);
                        // c.MaxUses += 1;
                        // c.MaxUsesPerCustomer += 1;
                        // c.Save();
                    }
                }
                // delete payment and restore previous balance to vouchers or gift certificates
                if (cancelorder.Payments != null && cancelorder.Payments.Count > 0)
                {
                    foreach (Payment p in cancelorder.Payments)
                    {
                        if (p.PaymentMethod.PaymentGatewayId == 2) // Default GC provider
                        {
                            p.Delete();
                        }
                    }
                    foreach (GiftCertificateTransaction gct in cancelorder.GiftCertificateTransactions)
                    {
                        GiftCertificate gc = new GiftCertificate();
                        gc.Load(gct.GiftCertificateId);
                        gc.Balance = gc.Balance + (LSDecimal)System.Math.Abs((Decimal)gct.Amount);
                        gc.Save();
                        gct.Delete();
                    }
                }
                // cancel the order
                cancelorder.Cancel();
            }

I send the site user an e-mail with the denial details, using the auth failed trigger:

Code: Select all

<body>

We are sorry, but your order has been cancelled at this time due to an error with your payment method. <br>
If you used an e-code or voucher with your order, its value has been restored and you will still be able to use it. <br>
<br>
Please confirm your billing information and resubmit your order.<br>
<br>
Thank you – support@<br><br>
<table class="Email">
<tr><th colspan="4">Payments for Order $order.OrderId</th></tr>
<tr>
<th>Payment</th><th>Ref#</th><th>Amount</th><th>Status</th>
</tr>

#foreach($payment in $order.Payments)
<tr>
<td valign="top">$payment.PaymentMethodName</td>
<td valign="top">$payment.ReferenceNumber</td>
<td valign="top">$payment.Amount.ToString("C")</td>
<td valign="top">#foreach($transaction in $payment.Transactions)
$transaction.TransactionType $transaction.TransactionStatus ($transaction.ProviderTransactionId) - $transaction.ResponseMessage
#end
</td>
</tr>
#end

</table>
</body>

Revised 4/3/08 2:42pm PT
Cheers,
-Nick

Post by **Logan Rhodehamel** » Fri Apr 04, 2008 12:23 am

nickc wrote:If anyone is interested, until this issue is resolved by Able, I've automated cancellation of orders that are checked out with a denied credit card, so I don't have to manage them.

In case you are interested, if you check the forum thread linked in your first reply, this morning I posted a patch that we prepared to address the issue.

AbleCommerce Shopping Cart Software

Denied Credit Card Orders - Note code revision

Denied Credit Card Orders - Note code revision

Re: Denied Credit Card Orders

Re: Denied Credit Card Orders