Failed Transaction

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MikeSD
Ensign (ENS)
Ensign (ENS)
Posts: 4
Joined: Thu May 22, 2008 12:02 pm

Failed Transaction

Post by MikeSD » Thu May 22, 2008 12:07 pm

Hey everybody, I had a transaction failed today and Able says this:

This transaction has been declined. (65)
Transaction ID:1848037442
Authorization:290732
AVS:Match (Y)
CVV:Issuer Not Certified (U)

According to Authorize.net I found this:

Card Code Status: Issuer does not support Card Code

I'm new to this so is it safe to assume that the customer entered the wrong security code?

Thanks,
Mike

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nickc
Captain (CAPT)
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Re: Failed Transaction

Post by nickc » Thu May 22, 2008 4:58 pm

Hmm. If that's an AMEX card, CVV is not supported - you have to turn that off in your authorize.net account.

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Logan Rhodehamel
Developer
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Joined: Wed Dec 10, 2003 5:26 pm

Re: Failed Transaction

Post by Logan Rhodehamel » Thu May 22, 2008 5:59 pm

It looks more like the issuer of the credit card does not support the security code. It doesn't seem like a data entry problem.
Cheers,
Logan
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MikeSD
Ensign (ENS)
Ensign (ENS)
Posts: 4
Joined: Thu May 22, 2008 12:02 pm

Re: Failed Transaction

Post by MikeSD » Fri May 23, 2008 8:40 am

Thanks guys. I logged into authorize.net and turned off that setting and was able to process it.

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