Google Checkout - Double Shipping Charge in Able

[Robbie@FireFold]

Not sure where this starts/which software causes the issue. Customer used Google Checkout to place his order. Everything looks fine in Google Checkout, but in Able his shipping is doubled. Just doubled. I know Able passes GoogleCheckout shipping - maybe something got done twice?

Google Checkout shows:

Shipping: $13.18
Tax (TX) $0.00
Total: $36.15

Total: $36.15

Charged amount: $36.15
Google fee [?]: -$0.92
Fee credit: $0.92


Able Shows:

tem Subtotal: $22.97
Shipping and Handling: $26.36
Tax: $0.00
Other: $0.00
Total: $49.33

Anyone else had this issue?

[Katie]

Hi,

I've never heard of this happening before. Usually, problems with shipping are due to the limitation of Google time limit to return all available services. In that case, it will use the default shipping rate that you enter on the Google/AC config page. I've never seen AC double a charge though.

I'm curious if you have multiple warehouses configured and that this customer ordered a product from each? If not, then I guess it might be some random glitch. Keep an eye out and if it happens again, you should report it as a bug.

Thanks,
Katie