Activating Gift cert not sending email

[tntmjr]

Has any one had issues with the gift cert email not going out when the Gift cert is activated / validated - the correct trigger is selected.

[mazhar]

did you customized the Email Template. If so make sure that Customized Email Template is does not contain any error. Also make sure that your SMTP configurations are working.

[tntmjr]

The email goes out if I assign a different trigger so I would assume (but you no what they say...) that everything is correct. At this point the email has not been custimized. Could it be the activation page? Or a bad trigger??

[tntmjr]

I figured it out - To activate a gift certificate and have the notification go out you have to go to an order under Manage/orders and look for the gift cert link next to the gift cert product. It will take you to veiwgiftcertificates.aspx not Manage/giftcertificates (giftcertificates.aspx). Giftcertificates.aspx does not have the trigger for the email notification to go out. I think this is an oversight so I’m gonna submit it as a bug and see what happens.