Incorrect zip leaves the customer hanging

[William M]

I entered an incorrect zip code to see what would happen. I got the standard "There are no shipping methods available to the selected destination(s)." and the process stopped dead. (Fed Ex Ground is set up for shipping)

This is not very helpful to a shopper. How do I put a better message in this spot, like "Please review your information for accuracy to continue - or call xxx-xxx-xxxx for assistance."

Also... is there a way to set a default shipping method in the event a shipping charge isn't returned because Fed Ex or UPS's site(s) is down so the sale can continue?

[mazhar]

Edit ConLib/BasketShippingEstimate.ascx file, locate

Code: Select all

<asp:Label ID="NoShipRatesMessage" runat="server" Text="No shipping methods are available for the current items and/or the given destination."></asp:Label>

and adjust its

Code: Select all

Text="No shipping methods are available for the current items and/or the given destination."

section according to your needs.