IE7 Errors on Add to Cart - Only on Certain Items

[AlanW]

Getting an error when certain products are "added to cart" using Internet Explorer. So far, I've only noticed it on a small range of items. The error only occurs in IE7. These same items can be successfully added to the cart from Chrome or FireFox. The error loads our default error page after the "add to cart" button is clicked(without adding anything to the cart).

Most products seem to work fine in IE. Problem seems to affect a small range items. At least from what I can tell, could be a lot more.

Here's an example...
http://216.139.229.108/1-x-2-Commercial ... 77C69.aspx
http://216.139.229.108/1-x-4-Commercial ... 75C69.aspx

Best regrards,

Alan

[mazhar]

I have tried it with IE7 and these product pages are working.

[heinscott]

I just tried from my IE 7, and I couldn't get the products to add to the cart. It just redirected me to the home page, I think.

Scott

[AbleMods]

didn't work for me either - appears to go to an error page based on the url it redirects you to.

I'm using IE8 - don't think it's a browser issue. The error would be recorded in the server Application Log.

[mazhar]

seems I have missed something. IE8 is redirecting me to error page as well. Please open you error log and check is there any information available regarding error.

[AlanW]

Message:
An error has occured at http://216.139.229.108/Product.aspx?Pro ... egoryId=69

Debug Data:
Validation of viewstate MAC failed. If this application is hosted by a Web Farm or cluster, ensure that <machineKey> configuration specifies the same validationKey and validation algorithm. AutoGenerate cannot be used in a cluster.; Invalid viewstate. Client IP: 58.65.158.29 Port: 65168 User-Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.21022; .NET CLR 3.5.30729; .NET CLR 3.0.30618) ViewState:

[mazhar]

May be it helps
http://wiki.ablecommerce.com/index.php/ ... ed_problem

[AlanW]

Added the fix per the Wiki which was probably a good thing to do regardless...but it was not the solution.

Turns out the items at issue had bad HTML code in the Description field causing the error. Once the code was removed from Description field, all products are working as expected. Updated with better code and everything is fine.

[AbleMods]

Added the fix per the Wiki which was probably a good thing to do regardless...but it was not the solution.

Turns out the items at issue had bad HTML code in the Description field causing the error. Once the code was removed from Description field, all products are working as expected. Updated with better code and everything is fine.

Glad you've got it working. Your descriptions are huge - probably the largest I've ever seen in an AC7 store.

[AlanW]

Yes. The golf training aids tend to require a lot of explanation. But I didn't realize using that much HTML in the Description was unusual. So far, AC seems to handle the pages fine. Many of those HTML long descriptions are sloppy and could be trimmed down a lot. That might help AC run a bit smoother over slower connection speeds.

[AbleMods]

yeah if the info can be somewhat standardized, you could design a user control to pull in the appropriate sub-detail for the given product. The bigger issue you're faced with is when information changes and dozens of product descriptions must be manually (and consistently) revised. The potential for error is significant.