Awesome Payment Notification

[igavemybest]

How is this implemented, is there a way to do this on AC7? I use paypal for all my credit card processing. Basically I entered my payment and it kept refresshing until it got notification the payment went through. Isnt this a much MUCH better way to do things than calling or emailing the customer back when their order didnt go through, when they mighbe inclined to say "never mind, just cancel the order'?

[AbleMods]

Sure, when PayPal works and is stable and doesn't take 3 hours to post back to your site. You could easily wind up with dozens or hundreds of customers patiently waiting for an IPN response that will take hours to arrive.

At least when the order is saved immediately, someone in the company knows an intent to order has occurred.

I've seen GoogleCheckout take 30-60 minutes to post the completed payment transaction to the storefront. I've seen PayPal take half a day when using IPN. No customer is going wait that long during checkout.

That sort of wait-until-I-say-its-ok checkout process would be nice if you had a near-realtime payment processor, like authorize.net. Then you could process information back-and-forth between customer and payment processor until authorization was obtained. But then you run into minimum time between retries, too many attempts locking down the customer card etc. I could see customers getting frustrated quickly in those scenarios depending on their behavior.

The HandleFailedPayments parameter on OnePageCheckout should get you pretty close to that. Customers get multiple attempts at payment entry and it can reduce customer service overhead on the backend. I don't see any solution that can cover all the bases though. There's just too many dynamics involved.