Problem with Split Shipments and Payments

[scooter85]

I'm working with Cybersource payment gateway and after an order comes in Authorized for the whole order amount we need to split the order into different shipments to allow for items not available to be shipped at that time or Backorders. But if I capture the amount for just the amount that is being shipped in the first shipment the customer sees that they need to pay for the 2nd shipment if they view their order in their Account area or MyOrder.aspx.

** Your order has a balance of $18.55 due. Pay Now

Are we missing a step in setting items on backorder?

Thanks
Scott
www.dcccrafts.com/shop/

[scooter85]

I need to not have the Balance Due Panel print on the MyOrder.aspx page and probably on the Receipt Page as well. I tried just removing the placeholder code but that caused an error. I will also need to remove it from the side bar but I hope that one is easier since it is all incompassed in a box.

<asp:PlaceHolder ID="BalanceDuePanel" runat="server" Visible="false" EnableViewState="false">
<br />
<asp:Label ID="BalanceDueMessage" runat="server" Text="** Your order has a balance of {0:lc} due.&nbsp&nbsp;<a href='{1}'><u>Pay Now</u></a>" SkinID="ErrorCondition"></asp:Label>
<br /><br />
</asp:PlaceHolder>

This is what is written for printing the information on the two pages, but when I removed it there was an error.

[jmestep]

Put Visible="false" in the <asp:Label

[scooter85]

Thanks Judy!!!