PayPal not working in 7.0.4

[owain.jones@cmc.ca]

Hi,

We recently put our site out from behind our firewall and Able is not processing the PayPal IPN.

In PayPal the IPN log says that it is working:
Message ID xxx
Date/time created 7/9/2010 08:48 GMT-04:00
Original/Resent Original
Latest delivery attempt date/time 7/9/2010 08:48 GMT-04:00
Notification URL https://<url>/ProcessPayPal.ashx?OrderId=xxx
HTTP response code 200
Delivery status Sent
No. of retries0
Transaction ID xxx
IPN type Transaction made

The Able error log has:
ErrorMessageId EntryDate StoreId MessageSeverityId Text DebugData
337 2010-07-09 12:48:43.167 1 3 An error has occured at https://products.cmc.ca/ProcessPayPal.a ... em_number= Object reference not set to an instance of an object.

[AbleMods]

bump

we turned on trace and we're seeing a 302 response - is that normal when the ProcessPayPal.ashx url is hit ?

[Logan Rhodehamel]

we turned on trace and we're seeing a 302 response - is that normal when the ProcessPayPal.ashx url is hit ?

Yes. From the trace output, can you get the details of the request for ProcessPayPal.ashx and send to me via PM? This is the issue I'm trying to solve and the details of the request should have additional debug outputs that will be helpful.

[compunerdy]

What is the status of this? I am getting these 2-3 times a day now.

[Logan Rhodehamel]

Make sure that the account you've configured in the AbleCommerce PayPal settings is your primary paypal account. If you have multiple email addresses configured for the same account you have to use the one that is primary or else AbleCommerce will ignore the request.

[compunerdy]

I only have one paypal E-mail address and it matches the one in the store settings.

Any other ideas?

[AbleMods]

Logan are there any specific TCP/IP ports besides 80/443 that need to be opened?

[compunerdy]

So nobody knows what causes these errors?

An error has occured at https://www.thecustomsabershop.com/Proc ... erId=24233 Object reference not set to an instance of an object.

[Thistle3408]

I see an entry in my error log (Administration > Help > Error Log) that shows this:

11/3/2010 5:05:28 PM Error An error has occured at https://store.netgate.com/ProcessPayPal.ashx Object reference not set to an instance of an object.

It appears several times. Does this relate to the issue in this string?
We're running 7.0.4, too
Our paypal account email is correct in the PayPal Gateway set up (Administration > Configure > Payments > Gateways > Edit Gateway). The SSL is turned on. None of the PayPal "API..." parameters are set. Authorization Mode: is set to "Sale". Debug Mode: is set to "off" but I'm turning that to "on" to see if I can get more details.

I am wondering if this is really a problem or not as it seems that PayPal transactions are working (at least most of them).

[compunerdy]

It is a error the customer is probably seeing as it is when they are returning from paypal.

Since upgrading to 7.0.5 this seems fixed for me.