Editing orderItem options

[sloDavid]

Is there any way (for a CSR, using the admin panel) to update a customer's product template responses? Sometimes a customer misspells their input, and our customer service reps need to correct it prior to forwarding the order to our production team.

I can't find anything -- just quantity and price. I can't even replace the order item with a completely new one. All I seem to have is the ability to add a simple "charge" to an order -- which doesn't help me.

It's easy enough to do what I'm trying when creating an order in the admin panel, but not when editing an existing order. Any ideas?

[jmestep]

You would have to change the template field to an editable field on a page like the view order page.