Server error attempting to add new fedex account

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foodsleuth
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Server error attempting to add new fedex account

Post by foodsleuth » Tue Aug 30, 2011 3:39 pm

Hi,
We have 2 Fedex account numbers. We went in to setup the 2nd account and after attempting to submit the page we receive this error:
Error message on screen:
We are sorry, but the page you are trying to access has experienced an error.
Please contact us to report this problem.

Error log shows:8/30/2011 3:33:49 PM Error An error has occured at https://store.gourmetsleuth.com/Admin/S ... ccept=true Exception of type 'System.Web.HttpUnhandledException' was thrown.; The remote server returned an error: (500) Internal Server Error.

Is there a problem having multiple accounts?
Our able version:
AbleCommerce for ASP.NET
VERSION: 7.0.5.14053
MSSQL v2005
AC SCHEMA v2005
AjaxControlToolkit: 3.0.20229.20843
CommerceBuilder: 7.5.14053.0

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AbleMods
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Re: Server error attempting to add new fedex account

Post by AbleMods » Fri Sep 02, 2011 9:40 am

Error 500 usually (and I mean 'usually') relates to a server-specific error. In other words, IIS couldn't process the files well enough to even render a page. Often it's a permissions error, but overall these 500 errors a real pain to track down.

Have you tried other gateways to see if they will add a second instance?
Joe Payne
AbleCommerce Custom Programming and Modules http://www.AbleMods.com/
AbleCommerce Hosting http://www.AbleModsHosting.com/
Precise Fishing and Hunting Time Tables http://www.Solunar.com

foodsleuth
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Re: Server error attempting to add new fedex account

Post by foodsleuth » Sat Sep 03, 2011 9:13 am

Have you tried other gateways to see if they will add a second instance?[/quote]

Hi, thanks for the assistance. No, but I did once you suggested it and the UPS version worked just fine. Given I needed to "get the job done" I went directly into the table and copied an existing record, saved it then went back in Admin and made necessary edits to the account number, etc. Something about saving a 2nd Fedex record seems to upset Able, at least with my version.

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Re: Server error attempting to add new fedex account

Post by AbleMods » Tue Sep 06, 2011 6:58 am

Sometimes you just gotta go with whatever works :)
Joe Payne
AbleCommerce Custom Programming and Modules http://www.AbleMods.com/
AbleCommerce Hosting http://www.AbleModsHosting.com/
Precise Fishing and Hunting Time Tables http://www.Solunar.com

sfeher
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Re: Server error attempting to add new fedex account

Post by sfeher » Thu Sep 08, 2011 11:33 am

I'm having a similar issue/concern.

FedEx doesn't allow us to create a new Account.... but there's a 'new' option available when adding an Intergrated shipper for "FedEx Web Services Module" which has a statement that says: "This is an untested FedEx integration using web services and is not ready for general public release."

My concern is this: I cannot get the functional FedEx option to work, but when I use this untested FedEx Web Services Module, it appears to configure perfectly. At least I don't throw an error when this comes up. Very strange.

Anyone from Able have any thoughts?

UPDATE -- I really need to spend more time reading other threads before posting.
Apparently SR1 addresses this .... and I probably need to simply follow instructions.

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