Customer ability to edit billing address

[chuckdvc]

Just found out from a customer that they cant edit their billing address when a payment was declined do to a address mismatch. So i logged in as them and sure enough there is no ability for them to edit the billing address. Was this intentional, a setting that didn't transfer on upgrade or something overlooked? This is a fairly common occurrence for us. I did try a search on the subject but no luck finding a thread.

[Katie]

The Billing Address can be updated from this page - /Members/MyAddressBook.aspx

What page are you looking at?

[chuckdvc]

Yes they can change in the address book but it does not change the address in the order that is having the payment declined. I tried it to make sure. In 7 it prompted the customer to change the billing address, in that specific order, they did and tried payment again. 90% of these issues were handled by the customer.

So if you go into a customer account view and click on view order and the order has a payment due they are not allowed to change the billing address even though they are given instruction to do so. I did not see that instruction myself it was relayed to me by my customer.

[Katie]

Ok, I understand now, and I've logged a bug report.